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Kforce Support Desk Specialist in Town and Country, Missouri

Kforce has a client seeking a Support Desk Specialist in Town and Country, MO.Duties: * Provides first level support for all end-users via telephone, email or chat * Troubleshoots and resolves hardware, software and voice/data communication systems issues * Escalates calls when appropriate * Writes concise, informative service tickets * Follows up on all tickets in a timely manner and pursues issues through to resolution * Receive customer support requests via phone and email from employees and contractors worldwide in a fast paced environment * Use basic troubleshooting techniques to resolve or route issues pertaining to email problems or features, network connectivity, personal computer problems, and application problems for our employee and contractor customer base * Use multiple ticketing systems to document and route support case to the appropriate group(s) who can assist in resolving the issue * Expect a case load of approximately 40-50 cases per day * Regular interaction with various support groups and end-users at all levels * Analyze problems and solve them creatively * Assist on special projects and escalations outside of normal call taking responsibilities without affecting the team goals for hold times and abandon rates or any personal goals * Learn how to identify inefficiencies and work with leadership to improve the overall functionality of the support desk * 2-5 years of experience * Experience using ticketing systems and writing technical support reports and documentation * Must possess broad knowledge and proficiency with popular operating systems, application software, desktop and laptop computers, printers and networks * Ability to develop a strong knowledge of products, features and services and how our customers use them * Ability to handle multiple tasks simultaneously, prioritize and complete specified tasks on time * Ability to effectively communicate orally and in written form Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours