Charter Spectrum Network Operations Engineer II in Town And Country, Missouri
JOB SCOPE:Assist NOC Tier 1, TAC, Company Business, and field personnel with troubleshooting, support and maintenance of network elements and connections required to support Company 's revenue generating networks. Work to provide enterprise-wide Tiered support on converged distribution and access network elements and connections as needed. May provide support for basic to moderate services and other products.DUTIES AND RESPONSIBILITIES: * Actively and consistently support all efforts to simplify and enhance the customer experience * Troubleshoots topologies, hardware, software, transmission and signaling links and protocols. * Performs network problem resolution. * Implements approved methods of procedure. * Maintains and supports protocol compatibility standards, implements network enhancements and makes recommendations for improvement. * Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization. * Handles escalated trouble calls and work closely with engineering, field technicians, and third party vendors to resolve service issues. * Works on one or more projects as a project team member Submits and execute Change Management Requests. * Validates problem descriptions and perform detailed problem diagnosis; track and update problems in trouble ticketing system. * Develops problem resolution procedures required to meet serviceability requirements. * Verifies alarms when needed; identify alarm correlations and appropriate response actions for future automation. * Maintains awareness of network activities affecting local elements.BASIC QUALIFICATIONS: * Bachelor's Degree in Computer Science, Electrical Engineering or other related field or equivalent work experience * Minimum three 3 years Network support experience * Minimum three 3 years technical work experience in at least one of the following; switches and routers, Gateways and PSTN Links, DHCP, DNS, Servers, HFC Elements, Conditional Access, Video on Demand, IP Video * Ability to work various shiftsADDITIONAL JOB REQUIREMENTS: * Advanced understanding of either IP, Video or Voice network fundamentals * Advanced knowledge of tunneling technologies such as L2 and L3 VPN's * Advanced knowledge in local and wide area networking communications * Ability to utilize packet analysis tools and be proficient at reading network packet streams * Advanced knowledge of hardware, network operating systems and troubleshooting skills * Advanced knowledge of security features like PKI, VPN and Firewall * Knowledge of Switching and Routing Architectures * Ability to analyze network design, architecture, protocols, topology, configuration and provisioning platforms * Knowledge of support systems for network management and element management systems and protocols such as RIPv2, OSPF, OSPF-TE, IS-IS, IS-IS -TE, BGP, MPLS and SIPREFERRED QUALIFICATIONS:The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 218294BRPlease visit job URL for more information about this opening and to view EOE statement.