Charter Spectrum Business Analyst Process and Data in Town And Country, Missouri
JOB SUMMARYThe Business Analyst - Process and Data is responsible for analyzing processes and data by extracting and analyzing large amounts of data from various data warehouse environments. This position identifies and reports on trends and patterns found within the data, and makes recommendations for business and process improvement. The analyst works with business users to understand requirements and expectations for permanent and ad hoc requests, to meet the analytical data needs of the business unit.MAJOR DUTIES AND RESPONSIBILITIESActively and consistently support all efforts to simplify and enhance the customer experience.Interpret data and analyze results using statistical techniques, and provide ongoing reports.Acquire data from primary or secondary data sources for use in analysis and trending.Identify, analyze and interpret trends or patterns in complex data sets.Produce ad hoc reports to answer business questions quickly and thoroughly. Create reports anddata driven presentations.Work closely with management to prioritize business and information needs.Investigate and perform root cause analysis.Define, document, implement and track process flows for all processes, procedures, and policies for the department.Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.Document processes using appropriate documentation tools, such as Microsoft Word, Visio, etc.Document and help design the business processes supporting strategic Company technology and product initiatives.Interact with internal teams to ensure systems/tools are in accordance with business processes and rules; adjust systems/documentation accordingly.Perform a cross-functional role to facilitate business process changes with stakeholders in other departments; work with stakeholders to support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations.Audit and recommend updates to existing methods, procedures and process documentation on an as needed basis.Participate in process requirements, planning and validation through operational testing to ensure plan changes meet business sponsor needs.Manage the process review and signoff of new methods and procedures.Support testing and roll out of all projects/process improvements that impact the department.Understand policies, procedures and practices for analysis of business performance and impact.Identify trends and occurrences in data and translate findings into various mediums including text, charts, graphs, displays and tables.Perform other duties as requested by management.REQUIRED QUALIFICATIONSSkills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishKnowledge of database/reporting systems SQL, Oracle, etcStrong written and verbal communication and presentation skillsA bility to self-train and pick up new skills quicklyProficient use of PC software applications Access, Excel and PowerPointThe Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/DisabilityCompany will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.Employer's Job# 230523BRPlease visit job URL for more information about this opening and to view EOE statement.