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The Larson Group Warranty Administrator in Strafford, Missouri

The Larson Group, which is one of the largest award winning dealer groups in the country is looking is looking for a Warranty Administrator to join our growing organization in the Springfield, MO Location. This position is responsible for processing warranty claims based on the manufacturer’s/supplier’s criteria.


•Administer and process all warranty claims.

•Complete documents required to process the claims, forwards and follows up with supplier.

•Follows up on claims to obtain prompt payment, and ensures accuracy of amounts claimed.

•Review aging schedules to ensure TLG guidelines are met. Communicate to department managers when changes must be made to achieve desired goals.

•Accurately completes pre-authorization and policy requests. Follows up on requests with supplier/manufacturer.

•Reconcile or resubmits denied claims in a timely manner.

•Reviews claims that have exceeded manufacturer/supplier time limit or any other claims not processed in the standard manner.

•Provides the Accounts Receivables department with all the appropriate documents required to process credits, payments, and all other warranty related paperwork.

•Reviews amounts claimed which are to be applied and or defrayed by the dealer.

•Ensures that defective parts are returned to the manufacturer/supplier.

•Responsible for staying up to date on all the manufacturer’s recalls and bulletins.

•Performs all other duties assigned and complies with all TLG established policies.

Will interact daily with the Service Manager and other service department personnel. Routinely interacts with Accounts Receivable staff to process warranty claims in a timely manner. Will regularly communicate with the Parts department concerning recalls and other pertinent information regarding parts.

Previous experience as a warranty administrator is preferred but not required. Basic working knowledge of a medium and/or heavy duty truck dealership is preferred. Demonstrates basic computer skills in Microsoft Office Suite including outlook and other internet based programs. Must be an effective communicator exhibiting tact and good phone etiquette.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled