Enterprise Bank & Trust System Support Specialist II in St. Louis (Support Center), Missouri

System Support Specialist II

Job#:

481922

Positions:

1

Posted:

08/10/2018

Job Type:

Full Time

Location:

US-MO-St. Louis (Support Center)

Department:

Help Desk

Salary:

Hourly

Benefits:

Full Benefits

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Job Description

Provide phone and in-person support to the associates of Enterprise Bank & Trust employing a high degree of customer service, technical expertise and timeliness. The candidate will take ownership of an issue and follow through to resolution with associates and other pertinent information technology staff. Tracks support calls in the Help Desk ticketing system. The candidate will follow established standards and procedures in resolving problems.

Skills/Requirements

  • Provides first line technical support to internal associates at all levels of the organization

  • Serves as IT Support Specialist for all locations

  • Works with vendors and IT team members to resolve problems

  • Document technical processes and procedures in IT Knowledgebase

  • Responsible for computer equipment provisioning, deployment and moves

  • Assist internal business and technology teams with project implementations

Qualifications:

  • Be self-managed, motivated, and open to change

  • Must possess solid problem-solving and troubleshooting skills

  • Demonstrate strong communication and customer service skills

  • Have a strong desire and ability to learn

  • Work well independently or in a team environment

Supervisory Responsibilities:

  • None

Education and/or Experience:

  • At a minimum an Associates’ degree is required

  • Prior experience in customer service desired

  • At least 2 years’ experience providing technical support on hardware/software

Computer and Software Skills:

  • Skilled in operation of a personal computer including Windows 7 and Windows 10

  • Application Security Permissions (Salesforce, Google Apps, Active Directory, Other Applications As Needed)

  • Experience supporting Android and IOS devices, multi-function printers, Google Apps for Business, Salesforce, Asset Inventory and PC imaging a plus

Certificates, Licenses and Registrations:

  • None

Additional Information:

  • Ability to work during non-business hours

  • Ability to lift a minimum of 20 pounds as needed

  • Limited travel, including overnight travel, may be required