LSEG World-Check API Technical Consultant in St. Louis, Missouri
There is an opportunity for an API Technical Consultant to join a segment of the business that supports client developers during the integration into their platform of World-Check data via the API, which enables the global financial community to fulfill regulations designed to combat financial crime. The Risk business is well established with a strong client base and experiencing significant growth globally. We are currently expanding our Implementation team to meet the needs of our clients.
The overall objective of this role is to support client / partner developers during their integration of World-Check API’s.
Support client/ partner developers during their integration, monitor and answer questions sent by developers via the Developer Community
Act as third-level support for client queries escalated by Customer Support
Collaboratively works with the global sales team in a culture of continued improvement, knowledge sharing and ongoing success
Executes on multiple customer implementation projects in parallel
Consistently provides inputs to enhance the process model
Monitors API logs
- Minimum 2 years relevant technical support experience that preferably demonstrates an understanding of financial crime and AML
Robust technical experience backed up with deep understanding of troubleshooting REST API queries and advanced API debugging skills
Good knowledge of HTTP methods and HTTP requests of the REST API
Experience of integrating an API into CRM systems / other platforms
Experience of validating a client’s API development work
Knowledge of Postman or similar API troubleshooting application
Basic knowledge of JSON and programming languages
Basic knowledge of Visual Studio/Eclipse
Intermediate knowledge of monitoring tools like Splunk/Grafana/AWS CloudWatch Dashboards
Demonstrable, advanced technical problem solving skills of complex issues, and follow-through actions including documenting and sharing solutions
Experience of providing technical support to clients within a regulated or financial services sector
Excellent, well-developed interpersonal, client-facing skills; written and oral
Professional level of spoken and written English
Professional level of spoken Spanish
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