Sirius Computer Solutions Sr. Solutions Architect - Salesforce in St. Louis, Missouri
The Sr. Solutions Architect – Salesforce Cloud is a client facing, pre-sales technologist who acts as a value added technical and business advocate for clients. This role is responsible for understanding clients’ business requirements as they pertain to Salesforce solutions, qualifying opportunities, and creating solution designs that match the requirements with appropriate Salesforce products/platforms, managed and professional services. This role entails collaborating with other Line of Business (LOB) experts as required to address client needs (ie CMO), presenting proposed solutions to the client, ensuring the sale is made, and overseeing the delivery of these solutions.
TheSr. Solutions Architect sells and positions implementation and advisory services primarily in the Salesforce Experience, Sales, Service, Commerce (B2B/B2C) Clouds, but also understands and advises clients on where other strategic and advisory services (Integration, Data Center, Networking, Application Development, Portal, Content, Managed Services, security etc.) to fit their needs.
Primary Duties & Responsibilities:
Client Facing Sales Support – Work with sales account team, interfacing directly with clients. Build trusted advisor relationships, understand clients’ business challenges and propose solutions. Client facing work will include:
Advising clients on how to leverage best practices to achieve desired business results using Salesforce Cloud-based Digital Transformation solutions
Provide solution architecture design, with a focus on Salesforce Experience, Sales, Service, and Commerce Cloud (B2B/B2C).
Succinctly map Salesforce Customer 360 View into the Customer’s requirements and strategy
Sell the right level of technology/solution to fit Customer’s needs and budget
Develop High Level Designs and Architectures – Create and document solution architectures that address client business problems and can be used to ensure a smooth transition from presales to delivery. Identify high level business requirements and map to Salesforce platform capabilities.
Promote the value proposition of Salesforce with clients and compare with other competing solutions. Discuss solutions in business value terms in the context of use cases.
Collaborate in leading discovery days and deliver resulting proposed Digital Roadmaps to customers
Create Proposals – Develop Professional Services Estimates, SOWs (Statements of Work), At-a-glance documents, business cases and RFP responses
Customize and Deliver client-facing Salesforce Product Demos
Sales Planning – Work with management and sales teams to develop account prioritization and support strategies that will ensure a long term trusted relationship status
Partner Relationship Management – Develop healthy and trusted relationships with key partners in the geography
Billable Consulting – Provide services as part of client projects that are billable, usually in a project oversight mode
Intellectual Property Development – Contribute to the development of intellectual property and industry recognition (white papers, speaking engagements etc.)
Training – Develop and execute a professional plan that will enhance skills
Travel – Travel to/from clients, corporate events and training
Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, Business, Marketing or a related field
At least eight (8) years experience in a role focused on the architecture/implementation/selling of Line of Business solutions based on Salesforce Platform
Experience with Salesforce Solution Development, including Salesforce Experience in at least 2 of the following areas: Sales, Service, Commerce Cloud (B2B/B2C).
Other Position Requirements:
Demonstrated ability to apply technical background and knowledge to business direction by developing service offerings, go-to-market strategies, business planning, and other activities important to building business
Demonstrated ability to drive sales, sequencing activities and deliverables to the client to value sell, earn trust and enhance margin
Proven experience articulating technical viewpoints to diverse audiences, including technical and business decision makers
Proven ability to evaluate information and make sound technical risk judgements
Demonstrated ability to multitask and to prioritize workload under tight deadlines in a fast-paced environment
Demonstrated ability to develop longer-range project plans and schedules to complete complex projects or new solution/product development
Demonstrated ability to perform technical skills/knowledge transfer to client
Demonstrated attention to detail and follow-up skills
Demonstrated leadership, delegation, and personnel management skills
Demonstrated communication and presentation skills, including formal and informal presentations to large and small audiences
Demonstrated ability to work independently with minimal direction
Technical writing experience
MuleSoft, Pardot, and Marketing Cloud knowledge
At least three (5) years of experience in pre-sales engineering and/or sales in a Systems Integrator, OEM, or similar environment positioning Salesforce services and solutions
Certifications in Salesforce Cloud solutions
Two (2) years billable consulting experience
Three (3) years of experience with leading teams in a Client or consulting project environment
Four (4) years of experience with Client, OEM or VAR based partner management
Experience within SaaS, IaaS, PaaS, and other cloud environments
Data Privacy and Security
All Sirius employees are responsible to safeguard the information and information systems that they use or handle in the execution of their duties. Employees are obligated to know and perform their duties in accordance with Sirius policies, standards, and procedures related to security and report security violations to the appropriate Sirius authority.
Participate at hire and annually in the Information Security Awareness training as well as other required training identified by the Human Resources department. Other data privacy and data security related regulatory training may be required based on your role or assignment
The position exists to provide technical consulting solutions to customers and as such requires the ability to travel to and from customer sites and interact with customers on an ongoing and regular basis.
The above primary duties, responsibilities, and position requirements are not all inclusive.
Sirius is an equal opportunity employer that values diversity. As a government contractor, Sirius takes affirmative action to employ and advance in employment qualified women, minorities, individuals with disabilities, and protected veterans; maintains a drug-free workplace; and participates in E-Verify.
Demonstrates competencies defined for the Technical Architect through Solutions Architect levels, plus the following:
Manages Complexity - Asks the right questions to accurately analyze situations. Acquires data from multiple and diverse sources when solving problems. Uncovers root causes to difficult problems. Evaluates pros and cons, risks and benefits of different solution options.
Interpersonal Savvy – Relates comfortably with people across levels, functions, culture and geography. Acts with diplomacy and tact. Builds rapport in an open, friendly, and accepting way. Builds constructive relationships with people both similar and different to self. Picks up on interpersonal and group dynamics.
Organizational Savvy - Is sensitive to how people and organizations function. Anticipates land mines and plans approach accordingly. Deals comfortably with organizational politics. Knows who has power, respect, and influence. Steers through the organizational maze to get things done.
Persuades - Positions views and arguments appropriately to win support. Convinces others to take action. Negotiates skillfully in tough situations. Wins concessions with damaging relationships. Responds effectively to the reactions and positions of others.
Instills Trust – Follows through on commitments. Is seen as direct and truthful. Keeps confidences. Practices what he/she preaches. Shows consistency between words and actions.
Strategic Mindset - Anticipates future trends and implications accurately. Readily poses future scenarios. Articulates credible pictures and visions of possibilities that will create value. Creates competitive and breakthrough strategies that show a clear connection between vision and action.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)