Ascension Health Service Portfolio Management Analyst (virtual) in St Louis, Missouri
We Are Hiring
Ascension Technology is hiring! If you are experienced in Service Portfolio Management we are looking for you!!! If you are looking to join a dynamic team please apply today!!
Why Join Ascension?
Ascension Technologies leverages technology to create collaborative solutions that improve everyday health decisions. The technology enables seamless access to data across all applications transforming the customer experience when interacting with technology and enhancing our ability across Ascension to better serve communities with greater agility and responsiveness. It is used to provide insightful use of automation and data-drive improvements to enhance the provider, patient and consumer experience as well as keeping cybersecruity with a strong posture to protect data and other valuable assets.
Ascension is a faith-based healthcare organization dedicated to transformation through innovation across the continuum of care. As one of the leading non-profit and Catholic health systems in the U.S., Ascension is committed to delivering compassionate, personalized care to all, with special attention to persons living in poverty and those most vulnerable. In FY2019, Ascension provided $2 billion in care of persons living in poverty and other community benefit programs.
Ascension includes more than 150,000 associates and 40,000 aligned providers. The national health system operates more than 2,600 sites of care – including 150 hospitals and more than 50 senior living facilities – in 20 states and the District of Columbia, while providing a variety of services including clinical and network services, venture capital investing, investment management, biomedical engineering, facilities management, risk management, and contracting through Ascension’s own group purchasing organization.
What You Will Do
As an Associate with Ascension Technologies, you will have the opportunity to provide technical expertise in one or more information technology disciplines to support the organization's technical infrastructure.
Governs the service portfolio management and request management processes end-to-end in a multi-provider environment with internal and external service delivery teams
Manages the process for maintaining a single source of customer facing service offerings and tracks the status of planned, current and retired services
Maintains a clear definition of all services
Measures viability of each service offering
Acts as a point of escalation for request management issues and ensures that request management operates effectively when more than one service provider (internal or external) is fulfilling a request
Ensures each process integrates effectively and efficiently with other existing business and IT processes
Oversees efforts to build organizational understanding of each process (e.g., purpose, outcomes, expected impact, rationale and need)
Develops, implements and monitors metrics for process effectiveness and efficiency, ensuring smooth integration between all key stakeholder groups at a process, people and tool level
Continuously analyzes processes to determine gaps and identifies solutions to close said gaps
Evaluates and addresses the financial, cultural, technological, organizational and people issues that may need to be addressed as a result of a proposed process change
Fosters productive partnerships with internal service delivery teams and MSPs to ensure that the service management processes are adhered to and meets Ascension’s explicit and implicit expectations
Reports and presents results and findings, as well as actionable recommendations to senior leadership
Maintains a broad understanding of various technologies utilized in Ascension Technologies’ environment inclusive of infrastructure and applications
Mentors, defines and coordinates day-to-day responsibilities for junior staff reporting to this function
Communicates and interacts effectively at various levels of the organization including senior leadership, business stakeholders and technical subject matter experts
Writes clearly and succinctly in a variety of communication settings and styles while tailoring the messaging based on audience
Facilitates resolution of issues through creative solutioning, open exchange of information and viewpoints and influence; uses negotiation skills when appropriate
What You Will Need
High school diploma/GED with 2 years of experience, or Associate's degree, or Bachelor's degree required.
BS in Computer science, engineering or related field or an equivalent combination of education and/or experience perferred
5+ years of experience with IT service delivery management in a multi-vendor, large complex environment
Demonstrated ability to translate ITIL principles into practice
Demonstrated prior experience in developing and governing service portfolio management and request management processes in a multi-vendor environment
ITIL certification higher than foundation level (e.g., intermediate, expert, master) is preferred
Healthcare provider industry experience is preferred
Equal Employment Opportunity
Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
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