Teknoluxion Service Delivery Lead in St. Louis, Missouri
Location: St. Louis, MO
Security Clearance: TS-SCI
teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.
Are you ready to test your abilities as a Service Delivery Lead and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the NGA. Contingent Upon Award
What you get to do every day:
Manage and is responsible for the successful completion of all tasks in assigned project
Supervise a team
Responsible for managing and maintaining high availability and uptime in addition to requirements capture activities for a Federal agency’s IT systems and services.
Serve as the “day-to-day” face of ITEMS EMS O&S to a wide variety of customer activities and the PMO assuring a seamless service offering from ITEMS EMS O&S in accordance with the contract
Assigned activities/projects with full responsibility for ensuring their projects are running satisfactorily.
Interface with all the engineering and operations service lanes and task multiple groups/people daily
Ensure the effective and efficient use of IT, enabling an activity to achieve its goals
Coordinate/communicate daily with their assigned activities to ensure the effective evaluation, selection, prioritization, and funding of key IT components in order to provide excellent service delivery
Provide capacity reports to each Program of Record (PoR), which provides a full understanding of the customer’s IT footprint and the amount of resources that they consume. This provides the customer the tools to focus on shrinking or growing their resources to align with their mission.
Leverage Tableau visualizations and SharePoint to keep this information organized in the form of an Activity Wiki Page which allows anyone the opportunity to fully understand the makeup of each supported activity.
Engage their supported activities on a monthly basis by using customer satisfaction surveys which ask a series of questions that focus on a myriad of IT support focused questions
Evaluate the customer provided responses and assess where improvements/enhancements can be implemented to ensure that the customer’s mission is supported and services are aligned with the Catalog of Services (CoS)
Provide monthly metrics to the GPMO to help them fully understand the customer’s satisfaction with overall IT support.
Facilitate numerous technical exchange meetings (TEM’s) in support of the customer. The focus of these meetings include resolution, root cause analysis, requirements gathering, verification & validation of resources and coordination of upcoming routine maintenance and authorized outages.
What skills do you need?
Bachelor’s Degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work/military experience.
12+ years of related experience including 3-4 years of supervisory experience
Must demonstrate familiarity (technical and performance requirements) with existing customer IT systems and segments
Experience with verification and validation activities and DR resolution
Understands the "why" behind the customer needs and can clearly articulate it to others
Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
Excellent troubleshooting and problem-solving skills involving large, complex systems
Possess strong analytical, organizational, and decision-making skills
Excellent verbal and written communication skills
Skilled in working with Federal customers in highly classified areas
What is ideal?
Microsoft Office Products (Excel, PowerPoint, Project, Word)
Remedy (Service Request and Analytics modules)
Project Management experience
Requirements Management experience
Experience in technical operations at DOD agencies, particularly NGA and DIA
Recognizing great achievements do not go unnoticed by teKnolxuion through service anniversaries, spot awards, and employee referral bonuses
You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
Highly competitive benefits package that reflects our objective of employing top industry performers
teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Job ID: 2020-1093
External Company Name: teKnoluxion Consulting, LLC
External Company URL: teknoluxion.com
Street: 3200 S 2nd St