Enterprise Holdings Senior Support Specialist in St. Louis, Missouri

The Information Technology (I.T.) division of Enterprise Holdings builds and implements powerful solutions that help to drive and support the global operations of our brands and businesses, including Alamo Rent A Car, Enterprise Rent-A-Car and National Car Rental. With 9,000 branch locations across the world and more than 97,000 employees, Enterprise Holdings and its affiliates own and operate almost 1.9 million cars and trucks.

Here, you will be part of a team that creates and delivers leading-edge technologies and expansive systems that impact every aspect of our growing businesses. We provide the resources to enable and develop our more than 2,000 innovative I.T. professionals in a variety of career paths. This is where it all starts. All systems GO!

The Automated Rental Management System (ARMS) team is primarily responsible for communicating with our insurance and auto body shop partners. We have more than 13,000 insurance companies and more than 12,000 body shops we work with every day. With our main focus on integration, automation and streamlining our systems and processes, the systems you will work with touch not only our internal workforce and our trading partners, but also some consumers. As EHI continues to expand globally, it opens up a lot of opportunity for our department as well. We are expanding in our existing UK markets, and forging into new markets in Spain, France and Germany. As part of our team, you will see that we are flexible, collaborative, and diverse. Every day brings a new challenge and a different perspective.

As a Senior Support Specialist, you will be responsible for resolving and documenting inbound technology-related issues for known and newly discovered issues while ensuring the highest-level of customer service by following professional phone etiquette protocol and operating in a helpful and timely manner. You will perform configuration changes for supported products, expedite service requests, and coordinate command center activities, to include event management, informational notifications, and phone system messages. In addition, you will provide instruction and guidance to less senior team members on new tasks and assignments.

Equal Opportunity Employer/Disability/Veterans

Required:

  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

  • Must have at least 3 years’ experience in providing end user technology support

  • Must have at least 3 years’ experience in related customer service

  • Must have at least 2 years’ experience in supporting voice and/or data telecommunication endpoint devices (specifically knowledge of networking, telephone ACD systems and call routing with Cisco)

  • Must have at least 1 year of experience in leading end user technology decisions

  • Must possess knowledge of Windows and MAC endpoint technologies

  • Must have strong experience in desktop virus prevention/detection

  • Must have experience in maintaining office A/V equipment

  • Must have strong oral and written communication skills

  • Must possess excellent time management and prioritization skills

  • Must have a customer focused and overall desire to support customer needs

  • Must possess the ability to provide feedback and possible solutions for process improvement

  • Must possess team centric skills and strong solution orientation when troubleshooting individual endpoint solutions

  • Must have experience working in a fast-paced environment where the customer comes first

  • Must be flexible in the face of changing priorities and requirements

  • Must be a self-starter that possesses initiative, results-oriented drive with a solid work ethic requiring minimal direction

  • Must be committed to incorporating security into all decisions and daily job responsibilities

Preferred:

  • Bachelor's degree in Computer Science, Computer Information Systems, Management Information Systems, or related field preferred

  • Experience managing third party telephony vendors

  • Experience with cloud based desktop suites such as Office 365 and/or Google

  • Active Directory administrator experience

  • Experience supporting personal computers with Linux as the base operating system

  • Experience utilizing the Atlassian Product Suite, specifically JIRA for ticket tracking

  • Experience in a physical relocation of a full office

  • A+ certification

  • Cisco Certified Entry Networking Technician (CCENT) certification or higher

  • Experience working in the collision repair industry

  • Understanding of project management methodologies

Street 2: St. Louis

External Company URL: www.erac.com

Requisition Number: 2018-247870