Ascension Health Senior Director, Eastern Service Management in St Louis, Missouri
Job ID: 260164
Senior Director, Eastern Service Management
St Louis, Missouri
Additional Job Information
Title: Senior Director, Eastern Service Management
City, State: St Louis, MO
Location: MOSTL 4600 Headquarters
Department: Operations Admin
Additional Job Details: FT Days
Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.
We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:
• Support rapid and effective clinical decision making
• Improve efficiency and care transitions
• Foster information sharing across the continuum of care
• Make knowledge and data actionable, leading to improved patient outcomes
The Senior Director Service Management oversees and leads the management and delivery of IT services to AIS customers within the designated region.
Develops organizationally-aligned strategic goals, plans and standards consistent with the technological, clinical, administrative, legal and ethical requirements and objectives
Drives business transformation with an eye toward a better customer experience, automation, standardization, reduction of waste, and increased efficiency
Establishes and monitors clearly defined key performance indicators for all Service Management operations and personnel to ensure operational readiness for Healthcare Operations and provide great customer service
Provides regional leadership over ministry Field Services Technician organizations comprising desktop and telecom technicians performing break/fix, refresh, IMAC, staging, and project functions
Ensures fiscal responsibility by leading the development of and tracking adherence to budgets rooted in stewardship, increasing efficiencies, and value.
Oversees and ensures compliance with internal and external audits.
Leads the operational support strategy for production systems and development of transition plans for systems moving from development to production support
Leads change management and cultural transformation as needed
Plans, organizes and directs all activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives
Develops and strengthens positive business relationships with key internal partners and significant external partners
Makes sound judgements escalating issues and outages appropriately
Leads by example in creating an environment that encourages open communication, sharing ideas and building strong relationships
Complexity of Work:
- Within scope of job, requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment.
Personal Protective Equipment:
- Follows Standard Precautions using personal protective equipment as required.
Bachelor's degree in a related field, or combination of High School degree and related experience required.
Master's degree in a related field preferred.
3 years required technical experience.
5 years preferred technical experience.
1 year preferred leadership/management experience.
Ten years in a healthcare information technology leadership role preferred.
How To Apply
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Equal Employment Opportunity
Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.
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Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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