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TierPoint, LLC Project Manager Client Implementation in St. Louis, Missouri

The Project Manager - Client Implementation is responsible for the management of multiple on-going IaaS Cloud and Colocation projects, daily client interaction and communication, timeline and critical task management, coordination across multiple groups and resources and resolving project related issues.

  • Provides quality internal and external customer service surrounding the Company values.

  • Manage a workload of 30 to 45 small to medium sized Migration, Colocation, Public Cloud, Managed Services projects at one time.

  • Oversees technical and managerial aspects of new client implementations, existing client upgrades.

  • Responsible (Owner) for timely project completion, issue identification / resolution, and customer delivery.

  • Ensures clients clearly understand status of project throughout all phases; including completed tasks, pending deliverables, and outstanding items.

  • Drives internal and external resources to ensure client and company objectives are met.

  • Escalates when they are in jeopardy.

  • Performs daily project tracking including resource management and workflow supervision of multiple projects in Project Insight.

  • Keeps accurate notes from meetings.

  • Collects and records installation documentation including customer set-up documents and configuration related information.

  • Creates and executes project work plans and revises when appropriate to meet changing needs and requirements.

  • Reviews deliverables prepared by team before forwarding to the clients.

  • Effectively applies TierPoint’s methodology and enforces project standards.

  • Facilitates internal team and customer meetings effectively.

  • Holds regular status meetings with project team.

  • Suggests improvement to internal processes along with possible solutions to be more efficient.

  • Complies with and helps to enforce standard policies and procedures.

  • Effectively interfaces with Business Operations organization for billing and contractual tasks.

  • Minimum of 6 years progressive IT project management experience.

  • Minimum of 6 years direct externally facing customer implementation experience.

  • Bachelor’s degree in business or related technical field.

  • Adequate professional experience and knowledge to perform Job Responsibilities.

  • Excellent verbal, written, and interpersonal skills.

  • Ability to prioritize and organize effectively.

  • Ability to work on multiple projects simultaneously.

  • Ability to work both independently and with others.

  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines.

  • Proficiency in using MS Office Suite and Windows-based computer applications.

Preferred Experience

  • Strong IT project management skills with excellent customer service skills.

  • Ability to manage multiple priorities and resources in a dynamic environment across various sites and organize complex information.

  • Must possess initiative with strong analytical and problem solving skills.

  • Strong familiarity with project management tools and methodologies.

  • Strong analytical and decision making skills.

  • Strong verbal and written communications skills.

  • Experience in communicating project successes and challenges equally.

  • Strong interpersonal, organization, and planning skills.

  • Ability to develop project plans and recognize interdependencies in tasks

  • Ability to effectively communicate with internal and external customers.

  • Ability to manage dedicated and indirect resources through completion of tasks.

  • Must possess excellent MS Office skills especially Project and Excel.

  • Must display great attention to detail.

  • Ability to drive a group of assigned projects toward completion simultaneously.

  • Comfortable making presentations and facilitating meetings.

  • Experience supporting projects based in large scale data center infrastructure environments

  • Must be comfortable working in a fast-paced dynamic environment.

  • Possess general understanding in the areas of data center and managed hosting services is a plus but, not required.

  • Possess advanced knowledge to be responsible to work on and/or assist with more complex implementations and/or problem resolution

  • Configuration experience and understanding of core networking technologies including:

  • BGP (service provider level configuration)

  • Routing and switching infrastructure from Cisco, Juniper, etc.

  • Layer 2 technologies such as Spanning Tree, STP, RSTP, etc.

  • Experience with network security technologies, advanced configuration and best practices in one or more of the below platforms:

  • Cisco ASA

  • Fortinet Fortigate

  • Palo Alto

  • Recent experience with network virtualization technologies such as virtual firewalls, virtual load balancers, MPLS VRFs, Nexus 1000V, etc.

  • Experience supporting the networking requirements for Multi-tenant environments.

  • Experience and knowledge of network monitoring/management technologies

  • SNMP, Netflow, syslog, monitoring applications, etc.

  • Network Certifications such as CCNA a plus, but not required

  • PMP certification is a plus, but not required.

Working Conditions

  • Office, Remote Office, or hybrid office/remote environment

ID: 2020-1481

Department: 215 - Customer Implementation

External Company Name: Tierpoint

External Company URL: https://www.tierpoint.com/

Street: 12444 Powerscourt Dr

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