Missouri Information Technology Jobs

Jobs.mo.gov mobile logo

Job Information

Equifax, Inc. Process Improvement Consultant Tier 1 Support - EQUIGLOBAL13265 in St. Louis, Missouri

The Process Improvement Support Consultant will oversees the end to end order to cash stack serving as the primary point of contact for users as well as supporting any enhancements and/or changes on the processes and systems functionalities.Who is Equifax?Equifax is a global data, analytics, and technology company. We believe knowledge drives progress. We blend unique data, analytics and technology with a passion for serving customers globally, to create insights to power the decisions that move people forward. We serve as a consumer advocate, steward of financial literacy, and champion of economic advancement.As an innovative global company that enables access to credit, were part of breakthrough collaborations and innovations that address complex social challenges such as social welfare, community relations and financial education for underprivileged youth. We establish relationships that create economically healthy communities. We help individuals gain financial independence by increasing access to capital for small businesses. And we provide young adults entering college or university with financial education tools.Regardless of location or role, the individual and collective work of our people makes a difference in our business. We are Powering the World with Knowledge and looking for talented team players to join us as we help people live their financial best.The Perks of being an Equifax Employee?We offer excellent compensation packages with high-reaching market salaries, 401k matching, along with the works: comprehensive healthcare packages, schedule flexibility, collaborative work spaces, work from home opportunities, paid time off, and organizational growth potential.Grow at your own pace through online courses at Learning @ EquifaxWhat Youll DoUnderstanding of the Order to Cash E2E system impacts and how the C2O/billing/revenue recognition engine worksAnalyze and identify Root Cause Analysis on the tickets raised by the usersExtract data points across different systems and present it in a clear and summary fashion to the lower as well to upper level managementSupport the development of E2E test cases for stories on defects and enhancements for the Order to Cash stackProvide Go-Live support: main source of support for end users (Tier 3-4) Super Users answer questions, help end users navigate through the system, and report issues to the project team to support prompt resolutionWork with project teams to help implement, maintain, and improve Internal SystemsReview, standardize and document procedures to improve efficiency on the Order to Cash stack.QualificationsTravel 5%-25%BA degree in Finance or Computer ScienceExperience: 2-5 years in similar positions or with direct involvement in Order to Cash solutions improvements and processes.Experience on Oracle BRM (Billing and Revenue Management) or Other Oracle Billing systemData analysis capabilities: understand how the data flows and how to use Excel.A willingness to learn and remain competent in skillsProblem-Solving: look outside the box, challenge the current stateCritical Thinking: be able to evaluate the problem and review multiple solutionsDetail oriented: looks always for the details without losing the prioritiesAdaptable to change: change will be the common stateExtra Points for any of the FollowingUnderstanding Access or SQL are a plus.Success Attributes of an Equifax employee; does this describe you?AccountabilityBraveryCuriosityCollaborationThink and act differentlyTrustOwnershipDecide-Execute-ShipWe are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If this sounds like somewhere you want to work, dont delay, apply today - were looking for you!#LI-CH2Primary Location:USA-St. Louis-LacklandFunction:Function - Project, Program and Process ManagementSchedule:Full timeEqual Opportu