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PennyMac Pipeline-Home Loan Specialist I - Loan Structure in St. Louis, Missouri


The Home Loan Specialist I is an entry level role supporting various Channels. The individual acts as a key contributor to facilitate efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels.

Job Description

  • Acting as the main point of contact for a pipeline of borrowers; making/receiving calls to requestdocuments and to keep borrowers informed as to the status of their application

  • Performing routine data entry and validation tasks

  • Reviewing and validating loan documents

  • Handling routine calls, emails and/or chat responses

  • Monitoring work queues and intervening as needed

  • Interacting with multiple departments to expedite processing and/or issue resolution

  • Performing other related duties as required and assigned

  • Demonstrating behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

  • Demonstrated effective customer service skills

  • 1 - 3 years experience in a call center environment is preferred

  • Financial Services or mortgage industry experience preferred

  • College degree not required, but is preferred

  • Must be a team player with strong attention to detail and able to work independently

  • Proven track record at delivering timely and accurate information in a fast-paced environment

  • Excellent critical thinking, problem solving, mathematical skills and sound judgment

  • Effective time management skills to deliver work on time

  • Capable communicator, written and oral

  • Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.)

Years of Experience:



Associate's Degree

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Requisition ID 20-12819

Location US-MO-St. Louis

Position Type Regular

Category Entry Level

Education Associate's Degree

Years of Experience 0