World Wide Technology Operations Consultant in St. Louis, Missouri

Job Title

Operations Consultant

Location

St. Louis, MO

Job Description

ITIL / ITSM Consultant

WWT is currently seeking a ITIL / ITSM Consultant supporting a wide range of clients in the commercial and federal space. This role is primarily a delivery role involving services for Operational Readiness and Maturing ITSM practices within our strong base of Fortune 500 companies. The ITIL / ITSM Consultant supporting will be providing a multitude of services to assist clients with improving their overall IT maturity by applying a WWT established Operational Readiness methodology.

The Consultant may operate in the capacity of Lead or support specific scope elements under the direction of the project lead. A Consultant operating in a Lead capacity is responsible for leading Professional Services' consulting teams during customer projects and oversees the day-to-day operations of a project through completion. The Consultant is the main contact between WWT and the customer for a project. In some cases, the Consultant will lead several customer projects concurrently.

Travel is required and will be approximately 50-75%.

The ITIL / ITSM Consultant will:

  • Be the primary lead in the Operational and IT Maturity Assessment engagements for a wide variety of clients in different industry verticals

  • Assess operational challenges within an environment, identify key strategic issues and advise on best alternative course of action

  • Possess the ability to work in a client environment and develop a multitude of relationships with

  • Through the application of industry standards and security best practices, develop and recommend plans to structure secure architectures

  • Understand the organizational interplay in all silos of IT including Storage, Network, Compute, Security and Application Development.

  • Analyze and assess client facing organizational and process challenges, identify recommendations for solutions, and define a roadmap to successfully implement such solutions

  • Develop reports and supporting presentations for both client and internal discussions

Qualifications

REQUIRED KNOWLEDGE AND SKILLS:

  • Serve as Subject Matter Expert (SME) for application of ITIL/ITSM principles in an Advisory Services' assessment, planning or design engagement;

  • Have broad IT operational experience leading or supporting an enterprise deployment of selected ITIL/ITSM standard processes;

  • Demonstrate ability to carry out consulting activities, methodologies leading to comprehensive discovery, analysis and technical/business recommendations;

  • Develop engagements to do maturity assessments or design of IT operations and major operating processes;

  • Have broad experience with ITIL v2 and ITIL v3 standards and ability to practically apply these standards in a typical customer environment;

  • Be capable of tailoring focus to specific processes across the range of Service Operation, Service Strategy, Service Design, Service Transition and Continuous Improvement;

  • Have demonstrated experience in designing/applying operating process expertise in settings such as Service Desk, Network Operations Centers, Data Center operations.

  • 5-10 years of ITSM, ITIL or Operational Leadership

  • Preferred certifications: ITIL, Six Sigma, TOGAF, PMP

  • Knowledge of current and upcoming security technologies and operations

  • Experience in conducting Operational Readiness Assessments

  • Experience in ITSM operations and policy development

  • Extensive ability to perform concurrent tasks in complex environments and adjusting priorities

  • Ability to communicate and modify approach, language, and style to different audiences

  • Extensive experience in organizing resources, establishing priorities, and leading security initiatives

  • Must have excellent communication skills, writing skills, and the ability to work with team members at all levels

  • Must be a performance-driven team player with an excellent attitude

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.