Ascension Health Manager, Service Management in St Louis, Missouri

Job ID: 260194

Manager, Service Management

St Louis, Missouri


Additional Job Information

Title: Manager, Service Management

City, State: St Louis, MO

Location: MOSTL 4600 Headquarters

Department: Operations Admin

Additional Job Details: FT, Days

About Us

Ascension Information Services is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description

Job Summary:

The Manager, Service Management leads the management and delivery of IT services to AIS customers within a designated Ministry.


  • Manages and executes according to organizationally-aligned strategic and operational goals, and plans consistent with the technological, clinical, administrative, legal and ethical requirements and objectives

  • Drives business transformation with an eye toward a better customer experience, automation, standardization, reduction of waste, and increased efficiency

  • Inspires, encourages and rewards innovation and creativity

  • Manages using clearly defined key performance indicators for all Service Management operations, taking appropriate action to ensure operational readiness for Healthcare Operations and provide great customer service

  • Provides leadership to ministry Field Services Technicians comprising desktop and telecom technicians performing break/fix, refresh, IMAC, staging, and project functions

  • Ensures fiscal responsibility by tracking adherence to budgets rooted in good stewardship, increasing efficiencies, and driving value.

  • Manages and ensures compliance with internal and external audits.

  • Provides leadership for the operational support strategy for production systems and implements transition plans for systems moving from development to production support

  • Leads change management and cultural transformation as needed

  • Plans, organizes and directs activities related to staffing, including hiring, orienting, evaluating, disciplinary actions and continuing education initiatives

  • Develops and strengthens positive business relationships with key internal partners and significant external partners

  • Makes sound judgements escalating issues and outages appropriately

  • Leads by example in creating an environment that encourages open communication, sharing ideas and building strong relationships



  • Bachelor's degree in a related field or equivalent work experience.

Work Experience:

  • Five years of progressively responsible experience, including one year leadership skills, preferred.

How To Apply

We urge you to apply to any/all positions that you have interest in. If you fit the qualifications for the role, we will reach out to you. Please ensure you complete all required fields within the application (indicated with an asterik), as well as additional information that is requested of you. Information that you offer us will better assist us in understanding your qualifications and fit for the position(s) you've applied for.

Equal Employment Opportunity

Ascension Information Services is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

EEO is the Law Poster Supplement

E-Verify Statement

Ascension Health - IS (AIS) participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

E -Verify (link to E-verify site)