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KPMG Manager, Help Desk in St Louis, Missouri

Manager, Help Desk

St Louis, Missouri

Requisition #: 46952

Practice Area: Business Support Services

Location: St Louis, MO

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking a Manager, Help Desk to join our Digital Nexus technology organization.

Responsibilities:

  • Act as the National Service Center (NSC) point of contact with designated business entities and national/local IT personnel

  • Provide over-site of operational, strategic planning and organizing the allocation of resources to meet our service level agreements for the NSC

  • Manage staffing including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions; document standard operating procedures and ensure staff adherence

  • Provide guidance to resolve complex, project related, organizational and strategic issues

  • Manage service delivery adherence to established service level agreements, through proactive monitoring and support reporting requests to meet department goals approved support methods; act as the primary contact for departmental and national IT projects related to the service provided

  • Identify training and coaching needs for Help Desk, seek continuous improvement opportunities knowledge transfer of new application solutions or services

Qualifications:

  • Minimum five years of experience in Service Desk Leadership/Quality

  • Bachelor's degree from an accredited college or university or equivalent work experience

  • Strong trouble-shooting, organizational, customer service, team building & facilitation skills; able to prioritize, delegate and foster the development of high performance teams to lead/support an environment driven by customer service and team work

  • Excellent verbal/written communication skills, with ability to effectively interact with individuals at all levels of responsibility and authority

  • Able to work overtime, on weekends, and peak times to support a 24x7 environment, with the ability to be on-call during weekends and afterhours

  • US Citizen required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.

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