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COGNIZANT TECHNOLOGY SOLUTIONS L1 Support - 00041973201 in St. Louis, Missouri

We are looking for L1 Application Supportfor an immediate need. This is a client-facing role and the candidate will have regular interactions with various client managers.Perform L1 Application Support services on a 24x7x365 basis globally.Monitor applications and be a key stake holder in Customer Incident and Change Management Process. Regularly perform data analysis to determine Customers program performance and identify areas of improvementEnter all incidents and service requests into Customers Service Management tool Assign incidents generated by monitoring tools to corresponding application and support teams using SOPs.Escalate and engage Incident Requests and Change Requests to respective application teams using escalation matrix. Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.Increase quality of work through streamlining of processes, reducing incident counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes and service requests. Any requests outside the approved tool(s) will be discussed and mutually agreed upon between Customer and Cognizant.Monitor services in Dynatrace Synthetic for availability and performance of applications. Equal Opportunity Employerminorities/females/veterans/individuals with disabilities/sexual orientation/gender identity