Ascension Health IT Product Manager Supply Chain in St. Louis, Missouri

Job ID: 273038

IT Product Manager Supply Chain

St. Louis, Missouri


Additional Job Information

Title: IT Product Manager Supply Chain

City, State: St. Louis, MO

Location: Westport Ctr Drive

Department: Ent ERP

Additional Job Details: FT, Days, 8AM - 5PM Mon-Fri

About Us

Ascension Technologies is one of the nation’s largest healthcare information technology services organizations.

We provide Ascension and its subsidiaries low-cost, high-value IT infrastructure and software application services that:

• Support rapid and effective clinical decision making

• Improve efficiency and care transitions

• Foster information sharing across the continuum of care

• Make knowledge and data actionable, leading to improved patient outcomes

Job Description


The IT Product Manager Supply Chain is responsible for managing resources performing support work and project work across the PeopleSoft Supply Chain platform.

This includes being responsible for the development and career planning of the associates, goal setting, and performance management of the resources.

Under the direction of the Director, Products ERP Finance and Supply Chain, they ensure that the product teams resolve support incidents and requests for enhancements in accordance with appropriate SLAs. They ensure that support activities are performed following standard processes across the Supply Chain team in accordance with best practice standards.

The incumbent ensures that the systems, services, and programs within his/her scope of responsibility meet Ascension Health’s specifications and quality and service standards.

  • Manages three agile teams performing support and enhancement work for the Products ERP PeopleSoft Supply chain system

  • Oversees and accomplishes the business process design activities and implements process improvements driven by business value.

  • Complies with project methodology and associated procedures. Escalates issues as needed

  • Works closely with theDirector, Products ERP Finance and Supply Chainfor support and direction as necessary

  • Coordinates activities with project management in order to assure consistency and optimization of overall work product

  • Helps prioritize the backlog for the agile teams being managed.

  • Act as an offshore vendor management consultant/advisor that will be able to make recommendations regarding documentation, training, issue resolution etc. helping to strengthen systems and processes

  • Manage the day-to-day operations, monitoring action items, timelines and deliverables

  • Responsible for measuring weekly quality metrics, investigating and completing root cause analyses and developing standards for future

  • Monitor team ticket resolution performing spot checks, ongoing quality checks, and ensuring documentation is kept up to date in a central repository

  • Coordinate standard processes across the team

  • Single point of contact for Supply Chain support

  • All work is performed with a direct reflection of the Mission, Vision and Values of Ascension Health

  • Promotes and exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication

  • Performs other duties and responsibilities as assigned

  • Position will be located in St Louis Mo.

  • Some travel may be required as project needs arise

  • Bachelor’s Degree or Equivalent experience

  • 5 years of relevant management experience in Application Support or related areas is required

  • Prior experience with technology solutions in large scale projects or project management experience highly desirable

  • Experience in large scale ERP implementation and support, preferably PeopleSoft

Equal Employment Opportunity

Ascension Technologies is an EEO/AA Employer M/F/Disability/Vet. Please click the link below for more information.

EEO is the Law Poster Supplement

E-Verify Statement

Ascension Technologies participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.

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