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Fiserv IT Business Consultant, Senior in St. Louis, Missouri

Position Description

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that positively effects change? Are you up for a challenge of driving client experience forward?

It is an outstanding time to join Fiserv and take on a rewarding and challenging role that helps to drive significant change in a rapidly evolving and growing organization.

What does a great IT Business Consultant, Senior do?

You will work with our DNA Managed Services team to manage the day to day operational components of our clients. As a Senior IT Business Consultant, you will served as a subject matter expert and be able to provide consulting services to our clients. You may also be asked to work on other operational duties as assigned, which include system setup and upgrades, and other duties as assigned.

This is an exciting opportunity for someone to install and configure one of the top core banking platforms in the industry.

About our Business:

The Open Solutions division within Fiserv offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration. In addition, Open Solutions has expanded its offerings to include Managed Services and Emerging Products & Services encompassing the following product lines:

  • Managed Network Solutions

  • Managed Database Services

  • Operations Managed Services

  • Network Security Solutions

  • Hardware and Software Lifecycle Management

  • Unified Voice Solutions

  • Managed Hosting Solutions

Essential Job Responsibilities :

  • You will be responsible for the installation of servers and databases required to support the DNA Core banking system

  • Deploy workstations and peripheral devices that include, but are not limited to, receipt printers, cash and coin dispensers and recyclers, document imaging solutions with signature pads, and driver’s license scanners.

  • You will be responsible for the setup of client’s laser check printing.

  • You will implement client training and testing environments in support of client functional testing and training initiatives.

  • You will provide onsite and remote technical support for various stages in the conversion process.

  • You will resolves issues as they arise and maintains reported issues within Compass.

  • Work closely with client and Project Manager to schedule technical assistance and on-site visits.

  • You will work to develop strong client relationship.

  • Responsible for obtaining knowledge of new Fiserv products to be installed and creating and maintaining necessary documentation for the installation of these products.

  • You will provide technical support to Implementations Consultants and other Implementations team members.

  • Support and management of internal Implementations servers, databases and testing environments.

  • You will provide onsite and/or remote technical support with DNA upgrades/setup

  • You will constantly monitor and seek to improve efficiencies for our clients and internal teams.

  • You will diagnose and recommend solutions to issues.

  • You will assist clients in testing any applicable custom code.

  • Act as project manager on assigned projects.

  • Perform other duties as assigned.

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

Required Qualifications:

  • Bachelor’s degree in MIS, Computer Science or an equivalent combination of education and experience.

  • Minimum of 3 years’ experience in running, configuring and solving issues related with Open Solutions DNA software

  • Minimum 5 years’ experience in deploying technical software/hardware

  • Working knowledge of Windows 2008, 2012 Server and Windows 7/10 Workstation

  • PL/SQL or SQL experience

  • Proven experience helping clients solve business problems.

  • The ability to provide clear and prompt communication flow concerning client issues between client, staff and management.

  • Superior interpersonal skills, strong listening, written and oral communication skills with a customer-support focused attitude.

Preferred Qualifications:

  • Minimum 3 year Oracle experience.

  • Experience with Citrix or thin-client deployment preferred.

  • Strong analytical skills and the ability to make quick and accurate decisions.

  • IIS

  • Advanced Networking Skills

  • Excellent communications skills and the ability to translate highly technical explanations to a non-technical audience

  • Self-Motivated, Self-Starter

  • Ability to build strong relationships with clients and internal stakeholders

  • Excellent written/communication skills

  • Knowledge installing Scanners, Peripheral Devices and Cash Dispenser/Recycler machines

Travel Required : 25% Learn more about us.

In this role you will be aligned with our Open Solutions division which offers multi-charter solutions to banking and credit union clients in a shared services model. Its flagship product, the DNA™ platform, is a real-time, open technology account processing solution for financial institutions seeking a modern technology architecture and looking to benefit from the power of data and integration.

In a world moving faster than ever before, Fiserv helps clients deliver solutions in step with the way people live and work today – financial services at the speed of life. With 24,000 associates, we help more than 12,000 clients worldwide create and deliver solutions to enable today's consumer to move and manage money with ease, speed and convenience. Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the sixth consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. We are an equal opportunity employer/disability/vet.

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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