Highlight Technologies, LLC Infrastructure Operations Coordinator in St. Louis, Missouri
Infrastructure Operations Coordinator
NGA, St. Louis, MO, United States
Know Way. Know How. For over ten years, Highlight has provided Development and Modernization, Secure IT and Mission Solutions for our federal government customers. We know the technology; we understand the way our customers and their stakeholders work; and we know how to implement industry best practices for development and services, delivering end-to-end solutions that minimize risk and maximize result.
Assist the IPF Engineering Management staff and Program Managers as the IPF technical liaison to the enterprise infrastructure operations entities.
Assist the IPF Engineering Management staff and Program Managers as a subject matter expert on infrastructure issues.
Manage and coordinate IPF and SF-originating infrastructure support requests.
Review and assess externally-originating infrastructure proposals for impacts to IPF and SF systems and missions.
Identify and recommend the best infrastructure solution approaches and/or new technology insertion to improve IPF and SF mission satisfaction and performance.
Manage, track, status and coordinate IPF-originating Requests for Change (RFCs), Incident Reports (IRQs) and Change Requests (CRQs).
Act as the IPF Tier II support for RFC / IRQ / CRQ / Remedy Trouble Tickets that continue as endemic or unresolvable issues. Coordinate and assist the affected IPF program development team(s) to find a path to resolution.
Coordinate and obtain IPF support needs from the various Information Technology Enterprise Managed Services (ITEMS) programs.
Coordinate and obtain IPF support needs from external mission and supporting development partner agencies / entities.
Advise the IPF Enterprise Management staff and Program Managers on ways to improve application performance, provisioning and efficiency via improved infrastructure selection, configuration, deployment and/or management.
Advise the IPF Enterprise Management staff and Program Managers on ways to optimize infrastructure usage to reduce costs, improve reliability, improve availability, and ensure continuity of operations.
Act as the IPF coordination lead with the NGA Cloud Program Office to obtain new services and capabilities, and to resolve issues with existing ones.
TS/SCI Level Clearance
Strong managerial and technical experience base in the following:
Provisioning and hosting technologies spanning all infrastructure layers, with particular emphasis on Amazon Web Services (AWS) services and solutions.
Incident tracking, managing and resolution processes.
Particular operational challenges faced by disadvantaged / disconnected / intermittently connected users.
Obtaining, managing and orchestrating infrastructure services and capabilities from multiple, potentially geographically separated providers into a system infrastructure solution.
Highlight is an Equal Opportunity Employer/Affirmative Action employer.