Arena Technical Resources, LLC Implementation Specialist in St. Louis, Missouri
In St. Louis, MO
Job DescriptionJob Title: Implementation Specialist
Location: St. Louis, MO
Qualifications & Responsibilities
Bachelors degree from an accredited college or university and demonstrated ability to perform assigned tasks.
-Familiarity with databases
-Strong attention to detail
-Strong multi-tasking ability
-Customer Service orientation
-Ability to communicate effectively and professionally
-Ability to plan, organize and prioritize work with minimal direction
Description of Tasks
-Work with program staff to actively manage projects through the entire project cycle
-Review incoming paperwork with assigned workgroup on a regular basis to determine program eligibility, appropriate track and additional customer requirements. Must also be able to independently determine appropriate action for follow-up and be able to convey the appropriate action to others.
-Daily utilization of a MS Dynamics CRM tracking system.
-Uses the web and other resources to search and retrieve information needed to address specific inquiries and data requirements.
-Utilize incentive tracking system to maintain and report on incentive status in an accurate and efficient manner.
-Interact with management and subject matter experts on a daily basis.
-Takes direction within a team setting and completes team-related work promptly.
-The ability to switch priorities and reprioritize workload throughout the day.
-Communication to Commercial electricity users, customers, field engineers, and LM Staff.
-Support customers in understanding, completing and submitting required project paperwork and including relevant supporting documentation.
-Provide general program information to inquiries received via all incoming channels.
-Work with engineering staff to evaluate individual projects for eligibility and cost- effectiveness.
-Special projects as assigned.