Lumeris Implementation Consultant in St. Louis, Missouri

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Position:

Implementation Consultant

Position Summary:

The Implementation Consultant is a critical member of client facing project teams. This individual works directly with internal and external clients at all levels of the organization to ensure successful implementations that are executed effectively and on schedule. Implementation Consultants define the specific business requirements and goals of each client, work to configure the ADSP platform, and train end users. Implementation Consultants find solutions to complex issues and collaborate with internal teams to create innovative solutions that will transform the healthcare industry.

Job Description:

Role and Responsibilities:

  • Act as project subject matter expert for the Accountable Delivery System Platform (ADSP) and educate clients on platform functionality

  • Identify and document client business and technical requirements for the ADSP through client interviews and coordinating with internal clinical and consulting teams

  • Develop ADSP configuration recommendations that support unique, client-specific requirements and goals

  • Facilitate client calls and in-person meetings

  • Present ADSP functionality to senior level clients and foster relationships with client executive teams

  • Coordinate with QA on E2E Client Test Plan and test cases

  • Assist with UAT test plan and User Acceptance Testing (UAT)

  • Proactively identify and resolve potential issues that could impede project success

  • Train clients on the use of the ADSP and lead client User Acceptance Testing (UAT)

  • Partner with account management team to drive adoption and to ensure client satisfaction

  • Work with cross functional team to ensure project success

  • Act as client advocate to collaborate with Product Management and Development teams to define, develop, and implement new functionality

  • Collaborate in the ongoing development of project deliverables and training materials

  • Maintain and share business and technical expertise with clients and other staff

  • Provide ongoing technical and business support of the ADSP

  • Proactively identify and resolve potential issues that could impede project success

Experience, Qualifications and Education:

  • Bachelors Degree in healthcare, technology, business, or relate field required, Masters Degree preferred

  • 5-7 years of experience in implementation

  • Experience in the healthcare industry in a technical capacity (EMRs, HIEs etc.) highly preferred

  • Experience with customer facing businesses analysis and/or project management

  • Display a high level of critical thinking in cross-functional process analysis and problem resolution for new and existing solutions

  • Coordinate and build strong working relations with various internal organizations including IT, Engineering, Sales, Marketing, Product Development, and Operations

  • Experience managing multiple concurrent project tasks and competing priorities

  • Good customer interaction skills and the ability to present complex information to both business and technical audiences

  • Ability to manage multiple tasks with shifting priorities

  • Detail oriented; able to work independently and set priorities

  • Must be able to work in a fast paced, rapidly changing environment

  • Ability to travel nationally up to 50% - 60%

Lumeris is an EEO/AA employer M/F/V/D.

Location:

St. Louis, MO

Time Type:

Full time

Status:

XL - FT

Join Our Growing Team!

Lumeris serves as a long-term operating partner for organizations that are committed to the transition from volume- to value-based care and delivering extraordinary clinical and financial outcomes. Lumeris enables clients to profitably achieve greater results through proven playbooks based on collaboration, transparent data and innovative engagement methodologies. Lumeris offers comprehensive services for managing all types of populations, including launching new Medicare Advantage Health Plans, Commercial and Government Health Plan Optimization, and Multi-Payer, Multi-Population Health Services Organizations (PHSOs). Currently, Lumeris is engaged with health systems, provider alliances and payers representing tens of millions of lives moving to value-based care.

Over the past seven years, we have tripled in size to more than 800 employees and built the only solution on the market with our proven outcomes. For the past six years, Essence Healthcare, a long-standing Lumeris client, has received 4.5 Stars or higher from the Centers for Medicare and Medicaid Services (CMS). Essence Healthcare was Lumeris’ pioneer client and has been leveraging Lumeris for more than a decade to operate its Medicare Advantage plans, which serve more than 60,000 Medicare beneficiaries in various counties throughout Missouri and southern Illinois.

In 2018, Lumeris was named Best in KLAS for Value-Based Care Managed Services in the area of client-reported impact on the Triple Aim by KLAS Research. This was the third year in a row Lumeris received the award, and it has only been given for three years. As the industry’s most reliable and effective partner for developing population health management solutions, our success is driving tremendous growth in our company. Join us today in making a real difference in how healthcare is delivered!

Why Join Lumeris?

At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.