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IBM Global MSS Client Services Executive in St Louis, Missouri


As the Global MSS Client Services Executive, you will transform the Global MSS client management function with focus on building consistency and strong account governance with the global client base, ultimately demonstrating value of our services, creating promoters and growing accounts. You will be responsible for executing, transforming and creating consistent and repeatable best practices for the client management organization. You will partner with leaders in other geographies both in Managed Security Services and the broader Security Services organizations to establish alignment, adoption and implementation of best practices with the focus on client retention and client delight. You work closely with the senior leadership team to identify ways to support the global MSS and Security Services strategy and mission. Additionally, you will provide leadership to the organization, collaborate across teams on initiatives to improve business objectives and better integration for client delivery, as well as identify, set, and oversee strategic initiatives within client service management.

Your Role and Responsibilities

IBM Security Services seeks to hire an experienced leader who has successfully managed complex, global projects and managed resources and teams. The individual shall have a high energy level, excellent communication skills.

The individual should also possess the following:

· Strong organization, leadership, and team collaboration

· Ability to identify areas of improvement to align with business goals and priorities

· Excellent written and verbal communication skills with exceptional attention to detail

· Ability to develop strong relationships across global teams

· Demonstrated experience working collaboratively in a large organization and matrix environment

· Ability to travel as needed

· English: Fluent

Required Technical and Professional Expertise

  • Bachelor’s Degree in Business/Management or similar work experience

  • At least 4 years in Client Management

  • At least 3 years experience in Leadership and Management

  • At least 2 years experience in Service Delivery

Preferred Technical and Professional Expertise

  • At least 4 years experience in Leadership and Management

  • At least 3 years experience in Service Delivery

  • CISM Certification

About Business Unit

IBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBM

What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM

IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM intends this job to be performed entirely outside of Colorado.

Being You @ IBM

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.