Monsanto Global Business Process Operations Systems Senior Analyst in St. Louis, Missouri
The Global Business Process Operations Systems Senior Analyst will be responsible to drive best in class processes and standards, analyze process improvements and systems to improve the efficiency of the Operations and Support teams within The Climate Corporation. In this role, the ideal candidate will have the responsibility to analyze, document and organize requirements and solutions and work closely with the Engineering organization to enhance existing tools and identify new tools as needed.
The role will be part of the Global Business Operations leadership team (GBO), a team that includes Sales Operations, Technical Support, Customer Success, and Order Placement and Renewals, and will report to the Global Business Operations lead. The GBO team operates in a fast-paced environment, and we are looking for someone who can hit the ground running managing multiple responsibilities and projects while producing high-quality work and enabling the GBO solutions to extend across global geographies and varying customer segments (Farmers, Dealers and Partners).
Success in this role includes a focus on bridging the gap between the Engineering team and the Global Business Operations team leads, while working collaboratively with all stakeholders to ensure alignment and to ensure process intersections are smooth and defined.
Lead collaborative efforts with business leaders across Climate Global Business Operation Leads, Marketing, and Engineering teams to identify opportunities, propose solutions and support implementation of customer focused systems.
Gather business requirements, provide clear documentation and gain alignment across key stakeholders.
Drive the implementation of best practice processes and systems across Operations and Support.
Identify trends and operational problems by observing and studying system functioning and performance results. Work with business stakeholders to identify a range of options and then drive implementation of best-in-class solutions.
Drive evaluation of different tools and executing technical feasibility assessments. Demonstrate solution functionality to business stakeholders as needed.
Participate in the full implementation lifecycle from requirements gathering to system adjustment, testing and change management ensuring that solutions meet the global business requirements.
Drive and influence the ordering and support systems required for Climate global expansion. Includes preparing for in-country meetings with Commercial and Engineering stakeholders, prepare system training if needed, discuss current system functionality and make recommendations, and ensuring that all countries follow consistent global systems that have been implemented.
BA/BS degree required
Six or more years of work experience with Operations and or Customer Service business systems, and leading projects
Experience in contact-center environment required
Significant experience with Salesforce required
Some travel required, including international: 25%.
Experience as Salesforce Admin level.
Experience in contact-center environment required.
Demonstration of influence and collaboration in a matrix environment in prior experience is required. Experience leading people indirectly with influence to achieve business outcomes.
Knowledge of the Ag Business or comparable experience is a plus.
Strong business acumen and passion for big picture understanding to identify areas of improvements, especially customer touch points within Customer Service.
Hands-on experience with omni channel enablement (phone, email, text, chat, social media).
Identifies and satisfies the needs of external and internal customers. Continually searches for ways to provide value-added solutions for customers.
High level of demonstrated project management and organizational skills with a strong process optimization focus.
Strong communication skills to resolve issues, facilitate meetings and influence others, including senior leaders, across the organization.
Strong written and verbal communication skills and team orientation/collaboration skills are required.
What We Offer:
Our teams are composed of industry experts, top scientists, and talented engineers. The environment is extremely engaging and fast-paced, with dozens of specialties coming together to provide the best possible products and experiences for our customers.
We provide competitive salaries and some of the best perks in the industry, including:
Superb medical, dental, vision, life, disability benefits, and a 401k matching program
A stocked kitchen with a large assortment of snacks & drinks to get you through the day
Encouragement to get out of the office and into the field with agents and farmers to see first-hand how our products are being used
We take part and offer various workshops, conferences, meet-up groups, tech-talks, and hackathons to encourage participation and growth in both community involvement and career development
We also hinge our cultural DNA on these five values:
Inspire one another
Innovate in all we do
Leave a mark on the world
Find the possible in the impossible
Be direct and transparent
Learn more about our team and our mission:The Climate Corporation - The Technology Behind Making A Difference
https://youtu.be/c5TgbpE9UBI or visit https://climate.com/careers
As part of our dedication to the diversity of our workforce, The Climate Corporation is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. If you need assistance or accommodation due to a disability, you may contact us at email@example.com#LI-TD1
At Monsanto, we value a diverse combination of ideas, perspectives and cultures. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, age, sex, sexual orientation, gender identity, gender expression, status as a protected veteran, or status as a qualified individual with a disability. If you need a reasonable accommodation to access the information provided on this website, please access our disability accommodations process for further assistance. U.S. Employment Law (applicable for U.S. jobs ONLY): EEO Employer Minorities/Females/Protected Veterans/Disabled. For information about equal employment opportunity rights, please refer to this information from the U.S. federal government: EEOC Poster; EEOC Supplement.