World Wide Technology Emerging Solutions Architect - Cisco CloudCenter in St. Louis, Missouri
Emerging Solutions Architect - Cisco CloudCenter
St. Louis, MO
Emerging Solutions -- Software Defined Data Center Architect (CloudCenter)
World Wide Technology, Inc. has an opportunity for a Software Defined Data Center Architect focusing on Cisco CloudCenter to grow its professional service offering. The objective of the role is to develop and support fundamentals of a professional services capability and provide top-tier escalation support for field engineers.
Service Offering Development (50%)
Develop and maintain reference architectures for use in customer deployments.
Develop and maintain standardized deployment methodologies to be leveraged by field engineers.
Develop and maintain documentation to guide delivery of deployment methodologies.
Develop and maintain training prerequisites for delivery engineers to execute defined services.
Develop and maintain supportability matrices as software and hardware products evolve.
Develop and maintain Lab environments within the Advanced Technology Center (ATC) for use in training and methodology verification.
Iteratively improve deployment methodologies through process streamlining and automation
Business Partnership Alignment (10%)
Work with business development teams to ensure alignment with business strategy and vision.
Align with sales teams on sales playbooks, processes, and methodologies.
Work with the sales governance organization (SRC) on standardized level-of-effort(LOE), statement-of-work (SOW), and pricing.
Work with the professional services organization to ensure alignment with methods, strategy and vision.
Work with OEM's to align with vendor partnerships.
Operational Support (20%)
Participate in customer engagement kickoff meetings.
Review and certify Level-Of-Effort (LOE) and Statement-Of-Work (SOW) prior to customer engagements.
Provide On-Call support for field engineers during cutover/go-live schedules.
Provide general support for field engineers as needed.
Support customer-facing sales teams in the creation of level-of-effort (LOE) criteria for specific engagements.
Field Engagement (20%)
Participation in field engagements to verify deployment methodologies, process documentation, and reference architectures.
Participation in field engagements if available delivery engineer resources are exhausted.
Participation in custom field engagements where standardized delivery methodologies or reference architectures do not satisfy customer requirements.
Must have excellent documentation skills.
Must have experience with visualization software (Microsoft Visio)
Must have a good understanding of Automation and the NetDevOps model.
Understand the technology interplay between various technology disciplines such as Network, Security, Data Center, Application Development and Operations.
Must have at least 10 years of experience designing, deploying, and implementing core Data Center Technologies in accordance with industry best practices.
Must have Operational IT Experience leading large Enterprise Deployments
Must have experience in Cisco CloudCenter Architecture and Design principles including Application Profiles, Services, Lifecycle Actions, and Cloud Regions.
Must be able to troubleshoot underlying CloudCenter appliance technologies including PostgreSQL, MongoDB, Docker, RabbitMQ, and Tomcat.
Must understand Public, Private, & Hybrid Cloud Strategies and be able to design solutions accordingly.
Must have experience making API calls using REST and/or SOAP.
Must have experience with Infrastructure Networking, Storage, Compute, Virtualization, Security, Monitoring, and Management technologies from an Enterprise Deployment perspective.
Must have experience using CM, CI/CD processes and tools.
Experience with System and Policy Administration on Linux and Windows platforms is desired.
Experience with Deployment Management Tools such as such as Puppet, Chef and Ansible is desired.
Practical understanding of AGILE and/or ITIL is desired.
Must have strong interpersonal, written, and oral communication skills.
Highly self-motivated and directed, with keen attention to process & detail.
Able to effectively prioritize tasks in a high-pressure ever evolving environment.
Self-starter who exudes positive energy and can rally those around them to a common goal
Strong executive / customer facing & presentation skills as well as having a proven analytical and problem-solving abilities.
Travel is required
Cisco Cloud Center
Equal Opportunity Employer Minorities/Women/Veterans/Disabled