SSM Health Decision Support Analyst in St. Louis, Missouri


Role Purpose:

The Decision Support Analyst is responsible for developing and providing timely and quality reports as requested by the System VP, Physician Revenue Organization (PRO) and the PRO leadership team. Reports will be created using business intelligence and accounting systems and software tools including, but not limited to, Epic Resolute Professional Billing (PB), Business Objects/Crystal, Qlikview, Excel, Access, SQL, and SAP and will relate to all areas of the physician billing revenue cycle, including, but not limited to, charge capture, accounts receivable, write offs and denials. The Decision Support Analyst also has responsibility for analyzing reports and data to identify trends and issues to drive improvement in PRO operations.

Strong analytic, organization, data presentation, communication, project management skills are required. The Decision Support Analyst must be able to function with minimal supervision/direction and regularly operate under tight timelines. He/she may be subject to heavy workloads.


  • Works collaboratively with IHT to ensure the timely and accurate delivery of monthly key performance indicator (KPI) dashboard and reports, including aged AR by financial class, adjustment/write-off, denial, and patient collections reports.

  • Serves as subject matter expert (SME), facilitator, and training lead on AVID Executive Dashboard tool used to manage daily operations.

  • Develops and produces routine and ad hoc reports as requested by PRO directors, managers, and staff.

  • Completes analyses, reviews, and improvement projects, as needed.

  • Helps to develop the annual PRO budget and works collaboratively with leadership to evaluate monthly variances.

  • As necessary and appropriate, supports PRO and other SSM entity staff with the use of reporting applications. Identifies root cause of issues impacting reporting and participates in developing plans to improve reporting functions as opportunities are identified.

  • Researches, analyzes, and understands physician organization entity business flows in order to facilitate reporting and support users.

  • Facilitates the adoption of system-wide data integrity and standardization as identified by system leaders and/or functional quality teams. Participates in functional quality team meetings and ongoing related committee work, helping participants to determine and implement best processes

  • Is watchful for billing issues and trends and shares with supervisor, managers, and team members to facilitate root cause analysis and continuous process improvement

  • Works collaboratively with other PRO departments to share feedback and ensure high functioning revenue cycle processes

  • Performs any special assignments, as requested.


Minimum Requirements:

  • Bachelor’s degree in Accounting, Finance, Business or related field

  • Minimum of 3 years of experience in a Decision Support/Financial Analyst role

  • Minimum of 1 year experience in professional revenue cycle operations or analytics* *

*SSM Health - System Office – *

SSM Health is one of the largest Catholic health systems in the country and is dedicated to quality and compassionate care for anyone in need, regardless of ability to pay. Based in St. Louis, where its System Office is located, SSM Health operates 20 hospitals in Wisconsin, Illinois, Missouri and Oklahoma. We provide care in various settings: outpatient sites, physician offices, a pharmacy benefit company, an insurance plan, hospitals, nursing homes, home care, hospice, telehealth and a technology company. _Our Mission: Through our exceptional health care services, we reveal the healing presence of God. _

Req ID: 18010323

Primary Location: Missouri-St. Louis-SSM Health System Office - 10101 Woodfield

SSM Health System Office - 10101 Woodfield (0033) 10101 Woodfield Lane St. Louis, 63132

Schedule Hours Per Pay Period: 63132

Weekend Rotation: Full Time

Normal work hours: Clerical & Customer Service

Job: SSM Health System Office - 10101 Woodfield

Organization: SSM Health - System Office

Work Locations: SSM Health System Office - 10101 Woodfield (0033) 10101 Woodfield Lane St. Louis, 63132

Posting: 80-80