Ultimate Software CUSTOMER SUCCESS SPECIALIST, RISING STARS PROGRAM in St Louis, Missouri
As a Customer Success Specialist, you begin in our paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. At the end of the training, you will enter a career where you:
Enhance your customer service and account management skills
Support a Cloud-Based Enterprise Application
Become an authority at solving payroll and HR-related issues
Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers
Primary/Essential Duties and Key Responsibilities:
Provide in-depth support and solutions to clients to gain more value out of UltiPro
Enter and maintain customer call problem/description detail into Customer Relationship Management System
Resolve issues by making quality decisions as a Subject Matter Expert
Build positive relationships with customers and internal partners
(Knowledge, Skills and Abilities)
Min of 2 years professional experience utilizing strong customer service skills
Ability to build exceptional working relationships
Strong standout colleague, positive attitude, and real passion for going above and beyond
Strong decision-making, multi-tasking, verbal/written communication, and analytical skills
Ability to work in a fast-paced environment
Intermediate knowledge of MS Office and ability to learn complex software
(Experience, Education, Certification, License and Training)
- BS/BA degree or equivalent experience preferred
Experience supporting end users within a hosted, Software as a Service offering
Knowledge of Human Resources, Payroll, or Benefits
Experience in Banking, Logistics, Hospitality, or other customer focused industry
The person in this position frequently communicates with internal teams and customers via phone, email and in person.
This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.
Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact firstname.lastname@example.org.
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