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As a Customer Success Specialist, you begin in our paid training program called Rising Stars that prepares you to be successful in the growing field of Software, Payroll and Human Capital Management. At the end of the training, you will enter a career where you:

  • Enhance your customer service and account management skills

  • Support a Cloud-Based Enterprise Application

  • Become an authority at solving payroll and HR-related issues

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2020 and #2 on the 100 Best Companies to Work For list in 2020. Ultimate is also ranked #2 on Fortune’s 75 Best Workplaces for Women and #9 on its Best Workplaces for Diversity list. Learn more about US here: www.ultimatesoftware.com/careers

Primary/Essential Duties and Key Responsibilities:

  • Provide in-depth support and solutions to clients to gain more value out of UltiPro

  • Enter and maintain customer call problem/description detail into Customer Relationship Management System

  • Resolve issues by making quality decisions as a Subject Matter Expert

  • Build positive relationships with customers and internal partners

Required Qualifications:

(Knowledge, Skills and Abilities)

  • Min of 2 years professional experience utilizing strong customer service skills

  • Ability to build exceptional working relationships

  • Strong standout colleague, positive attitude, and real passion for going above and beyond

  • Strong decision-making, multi-tasking, verbal/written communication, and analytical skills

  • Ability to work in a fast-paced environment

  • Intermediate knowledge of MS Office and ability to learn complex software

(Experience, Education, Certification, License and Training)

  • BS/BA degree or equivalent experience preferred

Preferred Qualifications:

  • Experience supporting end users within a hosted, Software as a Service offering

  • Knowledge of Human Resources, Payroll, or Benefits

  • Experience in Banking, Logistics, Hospitality, or other customer focused industry

    Physical Requirements:

  • The person in this position frequently communicates with internal teams and customers via phone, email and in person.

Travel Requirements:

  • Minimal

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact accessibility@ultimatesoftware.com.

It has come to our attention that some people have been contacted online by persons impersonating job recruiters for Ultimate Software. These fraudulent “recruiters” have used Gmail accounts to contact, and have requested personal information, such as depositing a check to purchase work-related supplies. These are not legitimate recruiters or job offers, and do not represent Ultimate Software. To safely apply for and view open positions at Ultimate Software, please click “Apply" and follow the instructions. Note that our recruiter emails always come from an official ultimatesoftware.com email address.

If you suspect you have been the victim of this or a related fraud, immediately contact your financial institution, and then file a complaint with the FBI’s Internet Crime Complaint Center at www.ic3.gov. If you shared other personal or sensitive information, you may need to take additional actions relative to what was shared. Your local law enforcement department may also be able to assist. For any general security related questions regarding Ultimate, feel free to email security@ultimatesoftware.com.

It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.