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Service Source Contract Specialist (TOP SECRET SECURITY CLEARANCE REQUIRED) in St Louis, Missouri

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.

Job Summary

This position is responsible to provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our National Geospatial- Intelligence Agency (NGA) West Base Operations Support Contract.

Primary Duties

The requirements listed below are representative of the knowledge, skill, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

  • Assist and coordinate service types and construction contracts to provide quality assurance.

  • Manage data information to monitor and uphold work performance and schedules for service contracts.

  • Monitor day-to-day progress and administration of the NGA West contract. Maintain open communication with the customer to ensure contract needs are met.

  • Plan, administer and control budgets for the contract, equipment and supplies.

  • Ensure technical requirements have been fulfilled in accordance with the contract terms and conditions.

  • Perform other related duties as assigned.

    Additional Responsibilities

  • Develop action plans as needed for work performance requirements.

  • Prepare necessary solicitation documents.

  • Create and issue purchase orders and process payments for completed projects.

    Qualifications: Education, Experience and Certification(s)

  • Must have 2-3 years of direct experience.

  • High school diploma or equivalent is required. Bachelor's degree preferred.

  • Will be subject to a U.S. Government background check/investigation. Must hold or be able to obtain and maintain a Top Secret/SCI clearance with possible Polygraph.

    Knowledge, Skills, and Abilities

  • Work well independently and as a contributing member of a team.

  • High level of integrity and personal accountability.

  • Reliable and able to follow directions.

  • Ability to read and comprehend simple instructions, short correspondences, and memos, labels and numbers.

  • Ability to effectively present information in one-on-one and small group situation to customers, clients, and other employees of the organization.

  • Excellent customer service skills, verbal and written skills and ability to accept and follow directions.

  • Basic typing skills; Working knowledge of Microsoft Office (Word, Excel, Outlook).

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

  • Ability to multi-task, organize, prioritize and meet deadlines on a daily basis.

  • Maintain a high level of performance with limited supervision.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

  • Health coverage for you and your family through Medical, Dental, and Vision plans.

  • Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

  • A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

  • Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

  • To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

  • A generous paid time-off program in which the benefits increase based on your tenure with the company.

ServiceSource is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity and Affirmative Action Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. If accommodation is needed in the application process, arrangements can be made with the local regional office http://www.servicesource.org/contact-us .We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.


The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information

ServiceSource is a leading nonprofit disability resource organization with programs and operations in 12 states and the District of Columbia. ServiceSource has regional offices located in Delaware, Florida, North Carolina, and Virginia. Collectively, the organization serves more than 25,000 individuals with disabilities annually through a range of innovative and valued employment, training, habilitation, housing and other support services. Our proven collaborative approach helps foster a more inclusive and supportive community where individuals with disabilities can succeed and thrive. Strategic partnerships with local community businesses, government entities and nonprofits help bridge the gaps for individuals with disabilities, creating sustainable opportunities that benefit the entire community and result in greater independence for the individual.

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