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TierPoint, LLC Cloud Engineer I in St. Louis, Missouri


AGS is TierPoint’s most secure offering for providing Managed Services to a customer. The compliance and restrictions enforced on providing such a service create a unique set of requirements around both the infrastructure within scope as well as the personnel providing the service. Security clearance(s) may be required (including ability to be granted Public Trust Clearance and Secret level clearance). Each TierPoint employee carrying an AGS in their title will be required to undergo an FBI background check as a prerequisite to hire.

Job Summary

This is an operations role largely responsible for providing technical expertise around TierPoint’s AGS customers in a managed services capacity for technologies including virtualization, storage, and disaster recovery. Primary responsibilities of this role would include tracking and resolving incidents and requests, performing upgrades, managing SL1 monitoring and resource monitoring tools, identify issues and resolve, and working with team to devise a plan for new technologies/firmware/hardware platforms/ and best practices in regard to TierPoint’s AGS offering. This role requires a client first mentality, high sense of ownership of problems, as well as a high level of attention to detail.

  • Provides quality internal and external customer service surrounding the Company values.

  • Take part in complex projects and see them to completion.

  • Participate in AGS customer implementations.

  • Work with Architecture and Engineering on policies and best practices in regard to infrastructure within scope of AGS.

  • Work with Compliance and Security to ensure compliance for infrastructure within scope of AGS.

  • Work with product groups to integrate and test upcoming initiatives.

  • Desire to improve upon existing systems and automate processes, including writing and maintaining documentation.

  • Escalation point for troubleshoot complex issues arising in Managed AGS deployments.

  • Upgrading and patching of Managed AGS infrastructures.

  • Maintaining and ensure TierPoint “Best Practices” are being followed.

  • Maintaining and ensure appropriate monitoring of Managed AGS customer environments.

  • Other duties as assigned

  • Bachelor’s Degree or equivalent experience.

  • VCP-DCV or MCSE Private Cloud Certification preferred.

  • Understanding of SAN and NAS, including experience with high performance arrays (SSD).

  • Intermediate understanding of enterprise networking concepts (VLANs, link aggregation, etc.)

  • Adequate professional experience and knowledge to perform Job Responsibilities

  • Excellent verbal, written, and interpersonal skills

  • Ability to prioritize and organize effectively

  • Ability to work on multiple projects simultaneously

  • Ability to work both independently and with others

  • Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines

  • Proficiency in using MS Office Suite and Windows-based computer applications

Preferred Experience

  • Prior experience particularly in the data center industry supporting environments that must adhere to strict compliance and regulatory frameworks such as Payment Card Industry Data Security Standards (PCI-DSS), IRS Publication 1075, NIST SP800-53, FedRamp, HITRUST.

  • 4 plus years’ experience working with and architecting VMware hypervisors.

  • 4 plus years’ experience in working with server hardware architecture (Cisco UCS experience preferred.)

  • Preferred 2 plus years’ experience in working with a programming language for use of developing scripts (PowerShell, Python, PowerCLI, etc.)

Working Conditions

  • Office environment

ID: 2020-1444

Department: 100 - Operations: COGS

External Company Name: Tierpoint

External Company URL: https://www.tierpoint.com/

Street: 12444 Powerscourt Dr