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Teknoluxion Automated Call Distribution (ACD) Engineer in St. Louis, Missouri

Location: St. Louis, MO

Security Clearance: TS-SCI

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as an Automated Call Distribution (ACD) Engineer and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the NGA. Contingent Upon Award

What you get to do every day:

  • Utilize in depth product knowledge of the Cisco Contact Center Enterprise platform for Call and Multi-Channel Routing, Advanced Speech Recognition tools (e.g., Nuance ASR), Cisco Omni-Channel solutions, WFO Optimization (Contact Recording, Quality Management and Workforce Management) and Web Collaboration products that integrate into the Salesforce product suites is required.

  • Design, implement and support large scale enterprise class cloud contact center deployments supporting 1,000 agents.

  • Lead discovery-related conversations, workshops, and associated deliverables for stakeholders

  • Anticipate client needs and formulate solutions to client issues

What skills do you need?

  • Bachelor’s Degree in Computer Science or related technical discipline, or the equivalent combination of education, technical certifications or training, and work experience

  • 5+ years of Enterprise Service Center Experience

  • 4+ years of Ciscoworks and VOIP platform experience

  • 1+ years of ACD Engineering experience

What is ideal?

  • Experience in technical operations at DOD agencies, particularly NGA and DIA

  • Recognizing great achievements do not go unnoticed by teKnolxuion through service anniversaries, spot awards, and employee referral bonuses

  • You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community

  • Highly competitive benefits package that reflects our objective of employing top industry performers

teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Job ID: 2020-1108

External Company Name: teKnoluxion Consulting, LLC

External Company URL: teknoluxion.com

Street: 3200 S 2nd St

Telecommute: No