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Lumeris Associate Producer Support Representative in St. Louis, Missouri

In order to apply for a position at Lumeris, you must create an account using your email address and a password of your choosing. This account will allow you to receive notifications each step of the way through the job application process. With these updates, you’ll never have to wonder where you are in the process. Additionally, we can easily send pertinent documents to you for your review. Once you create the account, you may apply to any position you feel is a good fit without having to re-enter information. Thank you for your interest in Lumeris.

Position:

Associate Producer Support Representative

Position Summary:

Assists the team in providing technical support to the producer community in use of the Producer Portal. Learns to assist the producer community in researching application movement to membership and helps with the resolution of any obstacles. Supports peers and market lead(s) with producer onboarding.

Job Description:

Primary Responsibilities

  • Assists producers with basic Producer Portal technical issues, annual certifications, & telephonic enrollments.

  • Assists current members with application for OSB opt in (Client restrictive).

  • Supports producers with resolving an assortment of problems spanning across multiple departments.

  • Assists with covering phone queue & maintaining a ticketing system to track inbound calls and emails to Producer Support. Escalates calls as appropriate.

  • Learns how to use and coach the use of self service Editor to update PII.

  • Helps research the CMS system for beneficiary verification as requested by the producer.

  • Supports client special requests and reporting as needed.

  • Performs other duties as assigned.

Qualifications

  • High school diploma or GED

  • Satisfactory verbal and written communication skills

  • Ability to work with other in a flexible, cooperative, and collaborative manner

  • Customer service skills with the ability to demonstrate courtesy, compassion, and helpfulness in a professional manner

  • Basic computer skills, including Microsoft Outlook, Excel, and Word

  • Ability to work a rotating shift between 7 am and 7 pm (3 shifts) and to provide phone queue coverage for 5 days a week 9 months of the year and 6 days the week 3 months of the year

Working Conditions

  • While performing the duties of this job, the employee works in normal office working conditions.

Disclaimer

  • The job description describes the general nature and level of work being performed by people assigned to this job and is not intended to be an exhaustive list of all responsibilities, duties and skills required. The physical activities, demands and working conditions represent those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties and responsibilities.

Lumeris is an EEO/AA employer M/F/V/D.

Location:

St. Louis, MO

Time Type:

Full time

Join Our Growing Team!

Lumeris is a value-based care managed services operator for health systems and providers seeking extraordinary clinical and financial outcomes. Lumeris aligns providers and payers across populations with technologies, processes, behaviors and information to achieve high-quality, cost-effective care with satisfied consumers — and engaged physicians.

Lumeris with Essence Healthcare, its inaugural client and learning laboratory with more than 60,000 Medicare members in Missouri and Illinois, has averaged a CMS rating of 4.5 Stars for the last ten years and produced the highest consumer and physician satisfaction scores in the industry along with significantly better clinical outcomes and lower costs. For more information, go to www.lumeris.com.

Why Join Lumeris?

At Lumeris, you will be part of team that is focused on solving the nation’s healthcare problem, and you will be able to contribute to our purpose. Our environment is fast-paced, change-oriented and focused on growth and employee engagement. At Lumeris, we know that talent is best utilized when given the opportunity to succeed. That is why we have removed the boundaries that inhibit success and focus on fostering an environment that allows employees to utilize their talents.

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