KPMG Associate, Help Desk in St Louis, Missouri

Associate, Help Desk

St Louis, Missouri

Requisition #: 39210

Practice Area: Business Support Services

Location: St Louis, MO

Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.

KPMG is currently seeking an Associate, Help Desk to join our Digital Business Transformation organization. This opportunity is open to internal candidates from all KPMG US locations and external candidates interested in being based in the city listed within this posting.

Responsibilities:

  • Provide support in ticket handling of Microsoft office applications and 3rd party applications to meet all service level agreements for 2nd level Audit teams, and as an individual

  • Help with developing 1st and 2nd level troubleshooting policies and procedures for the NSC and provide necessary training to NSC

  • Keep current with alternative information systems and technologies and make recommendations consistent with the Firm's business and systems strategies

  • Generate ideas to automate current processes

  • Handle unexpected application outages

  • Perform project related duties, as assigned or requested

Qualifications:

  • Minimum of one year experience in help desk or 2nd level support roles

  • Bachelor's Degree from an accredited college/university or equivalent work experience

  • Experience in information systems, technology and support with focus on one or more of these areas: Office applications (2013), Desktop applications (Windows 7), 3rd party applications and service integration that are internal to KPMG

  • Flexibility to work overtime, on weekends and peak times to support a 24x7 environment, with the ability to be on-call during weekends and after hours. Ability to adhere to rotational shift schedule is required

  • Strong verbal/written communication, problem solving, organizational and independent judgment skills to support an environment driven by customer service and team work; Ability to build productive relationships with peers

  • US Citizenship required

KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.

Our Benefits

Health

KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.

Personal Time Off (PTO)

Up to 30 PTO Days per year (depending on job classification/level/years of service).

Financial

  • 401(k) and Pension Plans

  • Dependent Care Flexible Spending Account

  • Health Care Flexible Spending Account

  • Mortgage Assistance Program

  • HomeBenefits@Work Program

  • Hyatt Legal Plan

  • Benefits vary by employment status.