KPMG Associate Director, Help Desk in St Louis, Missouri
Associate Director, Help Desk
St Louis, Missouri
Requisition #: 45059
Practice Area: Business Support Services
Location: St Louis, MO
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Help Desk to join our Digital Nexus technology organization.
Define strategies for the call center and manage organizational change with respect to standards and design goals
Act as the national contact/liaison for Line of Business Support to other IT groups and internal/external business partners, practice leaders, offshore personnel and consultants
Manage staffing: recruitment, supervision, scheduling, development, evaluation and disciplinary actions
Focus team efforts on Quality, Knowledge Management and Training as well as continuous improvement, lowering cost, increasing consistency, and providing performance improvements
Lead support staff providing specialized-generalist customer support via call, chats, remote control or any other approved support methods; Serve as the primary contact for departmental and national IT projects related to the service provided
Manage the operational processes for support and contribute to the design of processes
Minimum eight years of experience in IT with IT Management and performance management
Bachelor's degree from an accredited college or university or equivalent work experience
Experience managing teams within a large, complex and distributed IT organization containing the full scope of IT skills
Ability to build collaborative environments, teaming cultures, and customer service mindset
Experience managing staffing including recruitment, supervision, scheduling, development,evaluation, and disciplinary actions
Excellent verbal/written communication, collaboration, analytical and presentation skills to lead an environment driven by customer service and team work
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an affirmative action-equal opportunity employer. KPMG complies with all applicable federal, state and local laws regarding recruitment and hiring. All qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable federal, state or local laws. Thecontains further information regarding the firm's compliance with federal, state and local recruitment and hiring laws. No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.