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Brandmuscle On-Site Graphic Designer in St. Charles, Missouri

The On-Site Graphic Designer manages the in-house graphics department for our Alcohol Distributor Client. This role is responsible for managing the day-to-day client communications as well as order submission and design of all point-of-sale print requests. This position reports to the Regional Manager – Creative Services and works with a larger support team headquartered in Chicago. This position is located directly at the client site and is not a remote position.

Responsibilities:

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs

Manages multiple design projects of varying complexities simultaneously ensuring all client directions are followed

Manage individual design queue – Expected to design all assigned orders within 48-hour turnaround. Design between 5 and 10 standard jobs in a day

Accountable for quality of work and timeliness of delivery across all creative projects

Collects local print requests from sales force and input complete and accurate information into BrandMuscle’s proprietary software application

Understands all aspects of BrandMuscle’s design, approval & production process

Identifies client expectations and needs

Troubleshoots customer issues over the phone, email and in person

Maintains BrandMuscle’s standard of quality and customer service

Adheres to brand guidelines for both distributor and supplier clients and act as “brand advocate” when necessary

Follows up with questions and requests from Chicago design and support teams in a timely manner

Leads trainings for clients on BrandMuscle’s processes and product applications

Works with marketing personnel and sales management at the client to identify additional applications for BrandMuscle tools and services

Receives and inspects inventory, and distributes finished material

May be required to operate in-house large and small format printers to produce rush projects and client proofs

Requirements:

Associates or Bachelor’s Degree in Graphic Design, Visual Design, Fine Arts, or related field

1-5+ years work experience in graphic design with a strong design portfolio

Understanding of the print industry and production process

Strong working knowledge of Creative Suite – Illustrator, InDesign, Photoshop

Basic understanding of Microsoft Office programs – Word, Excel, PowerPoint

Strong visual communicator with a sharp sense of design

Ability to follow strict brand and industry guidelines

Ability to work independently as well as collaboratively with careful attention to detail

Ability to handle multiple projects with changing priorities

Strong sense of customer service

Self-motivated, organized, and accountable

Resourceful problem solver

Thrives under pressure with the ability to meet quick deadlines

Excellent written and verbal communication skills

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