Fiserv Conversion Analyst, Team Lead in Springfield, Missouri

Position Description

What does a great Conversion Analyst – Team Lead do?

Do you thrive in a dynamic, committed, and professional environment and would you like to be a part of a team that effects change? At Fiserv we celebrate diversity and want you to Lead Core Conversion Team Members for Credit Union clients. You will engage in a growing part of the Fiserv business – new client conversions by joining the delivery team who is responsible for converting Credit Unions to Fiserv Credit Union account processing platforms. You will be instrumental in building conversion team member talent, identifying process improvements, increasing delivery capacity and client satisfaction rates to a consistent ‘A’ grade; You’ll work with the best clients and Associates in the world, owning process improvement and quality initiatives, facilitating teamwork and pride in serving our client as they transition to a Fiserv solution.

What are some of the basic responsibilities for this role?

  • Support Management with the optimization of talent, determine measurable goals and accountabilities, and driving actionable Associate development plans

  • Develop technical acumen and confidence within the Conversion Team to support understanding of Fiserv’s core platform and conversion methodology with focus on the best possible Client Experience

  • Support and sustain a collaborative environment where Associates drive continuous assessment, definition, and implementation of process efficiencies

  • Responsible for building effective quality assurance measures and driving continuous improvement for conversion and merger processes

  • Responsible to maintain conversion documentation to include but not limited to Master Specifications, Implementation Manuals, Timelines and Discovery workbooks

  • Support Management through effective capacity planning, scheduling, and resource allocation

  • Accountable for Associate engagement, ensuring tools are effectively deployed and cross-training needs are met

The above statements are intended only to describe the general nature of the job, and should not be construed as an all-inclusive list of position responsibilities.

What are the required and preferred qualifications you need for consideration?

  • A minimum of 5+ years in successfully delivering core banking conversions, large complex projects that cross multiple product portfolios and third parties required

  • Prior conversion experience or experience supervising operations and/or applications area within the financial industry highly desirable.

  • Specific experience with core product Portico highly preferred

  • Leader with a drive to inspire excellence

  • Self-starter with a sense of urgency

  • Travel required: Percentage/frequency of travel 50%

Who we are:

Our Credit Union Solutions division at Fiserv provides integrated account processing solutions for more than one-third of the credit union marketplace. We have built a creative foundation for growth, as well as the technology needed to drive efficiency and deliver incredible member service in our constantly changing marketplace.

We have a lot to consider, from identifying and adapting to changing regulations and mitigating risk to keeping pace with evolving technology and providing excellent member service. Credit unions’ goals aren’t new, but how they achieve them is. With the right tools in place, Fiserv helps credit unions eliminate barriers to growth, realize efficiencies, ensure compliance, face risk issues head on and provide the excellent service members deserve.

"Our people are the foundation upon which this recognition is based and I'm very proud of their commitment to client excellence. Their dedication to serving our clients each day is what makes Fiserv one of the most admired companies in the world." - Jeffery Yabuki, President and Chief Executive Officer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.