Jack Henry & Associates Application Support Analyst in Springfield, Missouri
Application Support Analyst
Position Level: Individual Contributor
Team: Implementation & Support
Position Type: Regular
Working Time: Full-Time
Locations: Birmingham, Alabama, Monett, Missouri, Springfield, Missouri
Travel Requirements: 50%
Description & Requirements
Do you have strong application support or installation skills? If so, this position might be for you. Jack Henry and Associates is seeking to hire an Application Installer supporting Jack Henry’s Teller Capture software. The Teller Capture product allows financial institutions to process the day to day teller functions. This department is responsible for installing Jack Henry Banking Teller Automation software, which includes installing hardware and software on client systems, troubleshooting, training, assisting the client with testing, and live conversion support.
About this team:
This role will be part of a small team of up to 7 employees who are both in the office and remote. The team works directly with banks to install, setup, test, train, and advise them on best uses with the teller product. Candidates will be supporting bank customers after a contract is signed through conversion and Go Live. This role will be up to 50% travel to bank sites in order to assist with final installs and implementations (about once per month, and may include weekends).
Minimum of 2 years of experience in one of the following:
Bank product support or teller product experience OR
Application support, application analysis, software implementations or installation support experience.
Must be able to travel up to 50% of the time for installation projects.
Banking experience and or previous JHA Teller Product Experience preferred.
Analyzes the customer’s existing products/processes and consults with customer to map existing system to the JHA product.
Prepares the customer for the installation, takes the customer through the installation process, and provides training or support to the customer post-installation.
Oversees/performs system set-up for customer (i.e., parameter set-up, creates job files for processing, etc).Ensures related business processes will run on software.
Provides software support/guidance by answering questions on function, features and usage of software products.Support may be at the customer site or remote.
Communicates the customer’s needs/expectations with programmers, other team members, and team leader.
Maintains effective communication with customer throughout entire project/case.
Identifies/maintains customer issues and ensures proper resolution.Maintains customer issue list by application and ensures all are forwarded to the appropriate personnel for resolution.
Prepares training materials and documentation for customers and internal users .
Equal Employment Opportunity
At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business—and our society—stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.
No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of incidents of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.