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SSM Health Technical Lead - UC Voice and Video in Saint Louis, Missouri


At SSM Health, we know the healing power of presence begins with compassionate employees like you. Our mission and values put the patient first and place you in a position to improve each day.

Do you enjoy building relationships with others in the workplace? Do you like the challenge of problem solving and using your telephony skills to bring positive results?

As a Technical Lead for telephony systems, you’ve chosen a career where your strong organizational skills, expert knowledge of telephony, and attention to detail make a difference in the lives of our patients.

At SSM, you can expect a work environment where:

  • Staff feel valued, respected and free to express themselves;

  • Each employee finds meaning in work, leveraging skills and talents toward a greater purpose;

  • Teamwork and collaboration is encouraged, while management is supportive.

If you listen and respond with great care…

If the needs, wants, and goals of each patient matter to you…

Then we’d love to learn more! Please fill out your application today.

Join a network of health care IT professionals just as kind and powerful as you.

Technical Lead for telephony systems manages the day to day enterprise operations for the Unified Communications voice and video team. Working on projects, requests, incidents and mentoring team members utilizing leadership and soft skills to maximize outcomes. Technical lead is an expert with Skype for Business on-premise server, voice and analog gateways, voicemail and general troubleshooting with an innovative and zero outage mindset.


  • Provides strategic and technical leadership for the area of practice, promoting the overall approach and providing expert advice.

  • Provides technical leadership and technical subject matter expertise in the development of the practice and in the creation of artifacts for the SDLC process.

  • Leads the team through the processes and deliverables within the SDLC.

  • Mentors, coaches and develops staff.

  • Collaborates with other architects especially where portfolio (or domain) strategy/roadmaps has cross organization impact.

  • Participates in enterprise, portfolio and project level governance activities.

  • Maintains knowledge of new products and technologies; partners with others to determine potential capabilities and optimization opportunities.

  • Partners with others in the IT organization and seeks out collaboration opportunities.

  • Communicates plans, status, and issues to higher management levels.

  • Performs other duties as assigned.


  • Bachelor's degree in Management Information Systems, Computer Science, Engineering, or related field


  • Seven years’ experience in at least two of the following areas: information architecture, data architecture, application architecture, enterprise architecture, integration architecture, security architecture, systems administration and/or database administration

  • Seven years’ IT experience (1) leading a multi-discipline, high-performance work team/group, (2) developing/implementing a new technology, (3) managing/executing multiple or large projects and/or (4) developing new/improved work processes

SSM Health is committed to equal employment opportunity based on race, color, religion, national origin, gender, sexual orientation, gender identity, pregnancy, age, physical or mental disability, veteran status, and all other statuses protected by law.