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Kforce Service Specialist II in Saint Louis, Missouri

Kforce has a client that is seeking a Service Specialist II in Saint Louis, Missouri (MO).Essential Duties:

  • Respond to operational, technical, regulatory and sales service questions, which come into the department via incoming calls and wires

  • Gain and continuously enhance knowledge of individual retirement accounts and employer sponsored retirement plans

  • Effectively use knowledge, tools and resources to ensure service and processing output is compliant with current policies, procedures, rules and regulations

  • Take ownership of inquiries - ability to ask the right question to bring timely, accurate solutions

  • Consistently deliver outstanding service to our branch associates and other department

  • Understand and support firm retirement marketing efforts as well as preferred partner retirement plan and marketing activities

  • Bachelor's degree in a Business-related field is preferred

  • Prior experience in the retirement field or service is a plus

  • Must successfully complete a structured academic training program, which includes classroom lecture, interactive discussions, a series of tests and on the job application

  • Effectively use knowledge, tools and resources to ensure service and processing output is compliant with current policies, procedures, rules and regulations

  • The topic is complex; Candidates must have the ability to absorb and retain complex information during training and apply this knowledge post training

  • Important - please ensure the candidate understands that this is a phone-based position and the individuals will be on the phone all day

  • Ability to take ownership of inquiries; Ability to ask the right questions to bring timely, accurate solutions

  • Excellent verbal and written communication skills

  • Strong problem-solving skills

  • Must be flexible and a team player

  • Strong organizational skills

  • Strong Integrity

  • Must be comfortable and excel in a fast-paced environment

  • Strong attendance

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00

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