Mercy Senior Network Ops Technician in Saint Louis, Missouri


We’re a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don’t believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you’ll feel our supportive community every step of your day, especially the tough ones. We’re a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

  • Perform pro-active monitoring of network elements, alarms, and alerts to identify those components/elements that may lead to, or already are, causing service degradation or failure. Accomplish this through use of monitoring and management system(s) and associated assets on a continuous (rotating shifts) basis

  • Triage, troubleshoot, and resolve or escalate incidents and events.

  • Interface with users and technical teams in support of both routine and reactionary monitoring situations

  • Maintain tickets, logs, and records in accordance with ITIL best practices via Mercy SOPs

  • Develop and distribute ongoing notifications for outages in progress as directed by Shift lead or Supervisor.

  • Applies technical skills to resolve incidents of well-defined scope as specified by procedural guidelines or under direction of leadership.

  • Use run-book steps for first level break/fix restoration needs.

  • Interact with users, IT professionals and team members typically reporting and discussing progress of projects/incidents

  • Support team members in dealing with large scale network events

Because you’re committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That’s why you’ll bring to your role the right set of qualifications:


  • Must be presently authorized to work in the U.S. without a requirement for work authorization sponsorship by our company for this position now or in the future

  • 3+ years of experience administrating networks

  • Must have a desire to learn

  • Candidates must meet or exceed all minimum criteria above

  • Good knowledge of troubleshooting, identification, isolation, and resolution of network issues

  • Intermediate knowledge of ITILv3 principles and HIPAA compliance

Qualified applicants must also possess the following skills/competencies:

  • Strong customer service skills

  • Excellent written and verbal communication skills

  • Proven analytical skills

  • Ability to multi-task and manage projects from beginning to end

  • Previous experience troubleshooting Business or personal PC hardware/software

We’ll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a “top 100 places to work.” We go out of our way to help people feel welcomed. We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We’re proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We’re also collaborative and are not afraid to do a little extra to deliver excellent care – that’s just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

Requisition ID 2018-772646

Category Information Technology

Position Type Full Time

Shift(s) Days, Evenings, Holidays, Nights, Weekends

Department Data Center Operations

Location US-MO-Saint Louis