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HOSPITAL CORPORATION OF AMERICA Medicaid Eligibility Client Support Manager in Saint Louis, Missouri

DESCRIPTION SHIFT: Work From HomeSCHEDULE: Full-time Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. At Company , you have options. You can choose from a variety of benefits to create a customizable plan. You have the ability to enroll in several medical coverage plans including vision and dental. You can even select additional a la carte benefits to meet all your needs. Enroll in our Employee Stock Purchase Plan ESPP, 401k, flex spending accounts for medical and childcare needs, and participate in our tuition reimbursement program. Company is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are currently looking for an ambitious Client Support Manager to help us reach our goals. Unlock your potential here! The Client Support Manager provides oversight, measurement, and analysis of feedback provided by credentialing processing center's customers to advance credentialing process improvement. As the Client Support Manager, you will be responsible for driving communication, providing education and support to entities serviced by the center while working closely with client Medical Staff Offices to ensure compliance with credentialing standards, processes and technologies. As a leader, you may recommend resources needed by the department and may participate in the selection of outside services. You will serve as a key promoter of the credentialing processing center, which strives to meet and exceed the needs of its internal and external customers. KNOWLEDGE, SKILLS and ABILITIES: Organization - proactively prioritizes needs and effectively manages resources Communication - communicates clearly and concisely Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations Tactical execution - oversees the development, deployment, and direction of complex programs and processes Policies and Procedures - articulates knowledge and understanding of organizational policies, procedures, and systems PC Skills - demonstrates proficiency in Microsoft Office Excel, Access, Word applications and other as required Financial management - applies tools and processes to successfully manage the budget Project Management - assesses work activities and allocates resources appropriately Credentialing and Privileging technical skills - extensive credentialing process and primary source verification knowledge Travel at 35% for Division meetings/presentations and training QUALIFICATIONS EDUCATION: BA/BS degree preferred EXPERIENCE: At least 2 years in credentialing and/or client support activities required, centralized credentialing/primary source verification office experience preferred. Experience with Credentialing Accreditation by Joint Commission, AAAHC, and/or National Committee for Quality Assurance preferred. Detailed working knowledge of the health care and credentialing industry, including medical-legal issues and laws, regulatory agencies, and other national standards preferred. CERTIFICATE/LICENSE - NAMSS certified at CPMSM level preferred NOTICE Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information Social Security Number, credit card or bank information, etc. from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know