TierPoint LLC Manager Network Implementation in Saint Louis, Missouri
OVERVIEW The Manager of Network Implementation is responsible for leading a team of Network Implementation Engineers. This position will provide leadership, coordination and operational management of Company project deliverables. Further responsibilities include: improving the process under which we execute implementations, maintaining a high level of satisfaction throughout the implementation process, review staff performance with intent to mentor where appropriate, recommend changes where required, continually look for ways to improve both expediency and consistency, and to perform in a manner necessary to meet our cultural and financial goals. The ideal candidate will be a key contributor to Company s focus on culture and employee/customer satisfaction.RESPONSIBILITIES * Oversee the Network Engineering team and its projects on a day-to-day operational basis. * Formulate strategies to ensure we are matching deliverables in both quality and expediency. * Establish or expand upon key performance indicators for continually measuring and improving the performance of Company s Implementation process. * Establish or expand upon key performance indicators for continually measuring and improving the performance of Company s Provisioning Engineers. * Collaborate with internal and external leaders from whom support for success is necessary. * Participate in project forecasting analysis and summary discussions to inform the business and collaborative leadership of forthcoming needs and expectations. * Oversee and ensure compliance with operating process requirements. * Direct involvement in departmental conflict resolution when applicable. * Create employee performance goals/ objectives, manage and measure performance, provide on-going coaching and feedback, create career development plans with Engineering staff. * Participate in the creation and implementation of policies and procedures to ensure consistency with company goals, industry best practices, and regulatory requirements. * Participate with sales, engineering and service teams to provide input and insight into customer solutions that are not standard product offerings. * Attend daily, week, monthly meetings, etc. as scheduled. * Conducts interviews and makes recommendations for new hires, consultants and/or replacement personnel. Essential Functions * Customer service focused and portrays energy and professionalism. * Strong ability to work in a highly sensitive and confidential environment. * Ability to meet deadlines; handle potentially sensitive and pressured situations. * Ability to identify issues and help develop strategy and tactical plans for the department initiatives. * Ability to use good judgment and decision-making skills. * Understanding of a multitude of technical skills. * Ability to use a PC, keyboard, and other standard office equipment.QUALIFICATIONS * A minimum of ten years of progressing IT experience. Service Provider experience preferred. * Experience in managing a team of IT professionals. * Ability to understand, and discuss IT technologies to communicate with, and guide the team. Examples such as: Cisco ASAs, FortiGates, DDoS mitigation, Routing, VPNs, Cross Connects, Circuits, etc. * Demonstrated ability to coach and mentor small teams, and track record of building high performance teams. * Proven leadership ability with personnel in both local and remote locations. Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeedApplication FAQs Software Powered by iCIMScompany's websiteEqual Opportunity Employer/Veterans/DisabledEmployer's Job# 2019-1145Please visit job URL for more information about this opening and to view EOE statement.