TRINITY SERVICES GROUP IT Support Analyst TKC Holdings Saint Louis MO in Saint Louis, Missouri
DESCRIPTION Role and Responsibilities * Create tickets based on customer requests via phone, email or in person. * Troubleshoot or repair all hardware, software utilized within the company. * Follow up on outstanding requests and ensure timely resolution. * Resolve any escalated tickets from Tier 1 and Tier 2 technicians. * Manage and monitor internal assets to ensure accurate inventory records. * Create and maintain up to date documentation for processes and systems. * Review and assist Tier 1 and 2 technicians with documentation. * Assist Tier 1 and 2 technicians with live troubleshooting. * Analyze existing systems and make proactive recommendations for improvements. * Train users on any new systems introduced to the company. * Configure computer systems according to company policy. * Evaluate new product versions and recommend an upgrade schedule. * Perform backups, restores of computers and company issued mobile devices. * Administration of large scale systems / user portals * Maintain servers and PC images used strictly by the service desk. * Coordinate equipment swaps, returns and loans. * Coordinate new unit openings to meet the needs laid out for IT services and equipment * Other duties may be added and/or assigned as neededMINIMUM REQUIREMENTS Qualifications and Education Requirements Prefer a Bachelor's or Associate's Degree in an Information Technology related field however a High school diploma and 5+ years of I.T. Experience is required. Must have strong skills in: * Customer Service / Telephone Troubleshooting and Etiquette. * Good documentation skills and solid written grammar. * Time Management. * Researching issues. * Teamwork Preferred Skills Microsoft Office, Office365, Windows, Mac OS, iOS, Android, Printers, Projectors, Peripherals, Bomgar, Server Shares, Drive Mapping, VPN, Citrix, Thin Clients, Sharepoint, Servers, Network troubleshooting, TCP/IP, A+ certification Additional Notes Must have a flexible schedule to accommodate changes in the needs of the company and the team. Other Qualifications:* Must pass background, credit, motor vehicle record and drug checks We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. #TSG..Employer's Job# 22570Please visit job URL for more information about this opening and to view EOE statement.