Kforce Help Desk - Entry Level in Saint Louis, Missouri

Kforce has a client in search of a Help Desk - Entry Level in Saint Louis, Missouri (MO).Summary:The Help Desk - Entry Level will be responsible for execution and provisioning of security policies for more than one functional area (e.g., data, systems, network and/or Web) across the Enterprise. The candidate provides high level customer service and IT desktop support and expertise on the phone and through the ticketing system. This person also provides exceptional customer service at all times.Major Duties and Responsibilities:

  • Actively and consistently supports all efforts to simplify and enhance the customer experience

  • Responds to requests for technical assistance electronically, by phone and in person

  • Assists clients remotely or onsite with day-to-day computer related issues

  • Diagnoses and resolves technical issues related to hardware, software and networks

  • Researches questions using available information resources

  • Escalates issues to other IT members for resolution as appropriate

  • Advises user on appropriate action

  • Logs all help desk interactions via ticketing system

  • Conducts follow-up when needed to ensure closure of ticket

  • Documents processes, resolutions and sends e-mail communications to user base

  • Stays current with system information, changes and updates

  • May perform other duties as assigned

  • College coursework in Information Systems, or related field, or equivalent work experience

  • 1-2 years of previous help desk and desktop support experience

  • Experience with Netcool and SolarWinds systems

  • Experience with Microsoft desktop technologies (XP, Win 7, Office 7, Office 2010)

  • Experience with basic Windows server administration (Active Directory, Exchange, etc.)

  • Ability to read, write, speak and understand English

  • Ability to support remote sites and VPN connected users

  • Ability to enforce company computer related policies

  • Ability to effectively communicate verbally and in writing with all levels of customers

  • Ability to work in a 24x7 environment

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours