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Wells Fargo EO WIM Manager 3 in Saint Louis, Missouri

Job Description

Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as 'Personal Cell' or 'Cellular' in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Chief Operating Office (COO) is responsible for delivering a more consistent approach to business operations across Wells Fargo, strengthening the company's risk and control infrastructure, and delivering effective and efficient enterprise services to employees and customers.

The COO group includes the head of Operations, who is jointly responsible for line of business operations with each of the three LOB CEOs. Operations functions include contact center operations, client servicing support, money movements within our businesses, lending operations, and other functions.

The COO group also includes a number of teams dedicated to strengthening Wells Fargo's risk and control infrastructure. These include the Control Executive team; Regulatory and Policy Affairs; Enterprise Customer Excellence; Sales Practices Oversight and Management; and Strategic Execution and Operations.

The Chief Administrative Office, encompassing the Corporate Properties Group; Corporate Security; Enterprise Business Resiliency; Strategic Programs and Process Improvement; Enterprise Change Management; Supply Chain Management; and Data Management and Insights, delivers important services for our employees and customers.

Responsible for managing an entire function. Oversees the achievement of EO service goals and objectives.

Provides expertise regarding strategy and operations management. Oversees the establishment of policies, procedures, and service standards to ensure quality and efficiency as well as compliance with government regulations and company policy. Influences senior management team on strategy, operations management, and building organizational effectiveness and performance.

As an Employee Manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically, you will:

  • Lead your team with integrity and create an environment where your employees feel included, valued, and supported to do work that energizes them.

  • Accomplish management responsibilities which include sourcing and hiring talented employees, providing ongoing coaching and feedback, recognizing and developing employees, identifying and managing risks, and completing daily management tasks.

Required Qualifications

  • 10+ years of experience in one or a combination of the following: customer contact, customer service, or operations environment

  • 5+ years of complaints management experience

  • Successfully completed FINRA Series 7 and 9/10 or 24 exams to qualify for immediate registration (or FINRA recognized equivalents)

Desired Qualifications

  • Experience resolving and working through escalated and complex customer issues

  • Experience developing partnerships and collaborating with other business and functional areas

  • Ability to take initiative and work independently with minimal supervision in a structured environment

  • Leadership experience with ability to effectively manage and engage teams

  • Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution

  • Intermediate Microsoft Office (Word, Excel, and Outlook) skills

  • Ability to navigate multiple computer system windows, applications, and utilize search tools to find information

  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information

Other Desired Qualifications

  • WIM escalated complaint experience

Job Expectations

  • Obtaining and/or maintaining appropriate Financial Industry Regulatory Authority (FINRA) license(s) is required for ongoing employment in this position.

Street Address

MO-Saint Louis: 1 N Jefferson Ave - Saint Louis, MO

NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

UT-Salt Lake City: 5201 Amelia Earhart Dr - Salt Lake City, UT

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

Company: Wells Fargo

Req Number: 5575432-3

Updated: 2021-05-14 02:02:52.849 UTC

Location: Saint Louis,MO

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