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Kforce Customer Support Specialist in Saint Louis, Missouri

Kforce has a client seeking a Customer Support Specialist in Saint Louis, Missouri (MO). Responsibilities:

  • Receive and process phone and written inquiries, quotes, and order changes for assigned customers within turnaround parameters and reviewed by senior level Customer Support Specialists

  • Provide customer with pricing and delivery information based on company procedures and policies

  • Work with Sales, Product Management, Production to track existing orders for customers to ensure on-time deliveries and resolve any late orders in advance of due dates

  • Communicate shortages and engage the global site to resolve delays daily

  • Assist with expedites and coordinate deliveries with Sites and Customers

  • Confer with internal and external customers to resolve customer problems with orders, deliveries, quotations, quality, and forecasts

  • Utilize Customer Complaint database and follow through to closure

  • Answer customers' questions about products, prices, and availability

  • Recommend products to customers based on customers' needs and interests

  • Assist with creation and process quotes and quote requests from customers, sales, Technical Support Engineers, and Field Application Engineers using price lists, configurators and OEM pricing guideline

  • May negotiate price as needed using pricing guidelines with assistance and review by senior Customer Support Specialists

  • Coordinate customer drawings and specifications with sales/engineering to meet specific customer needs

  • Obtain customer forecasts and coordinate with the Demand Planner

  • Assist with compiling requested documentation including Supplier Surveys, RoHS, Conflict Minerals, HTS Codes, new customer set up, and order related documents

  • Complete customer scorecards and address areas of improvement with sales and the manufacturing site

  • Manage B2B portals as required by customer

  • Manage customer data as required in CRM

  • Bachelor's degree in a related field preferred or equivalent work experience

  • 1-3 years of experience in Sales or Manufacturing environment

  • Knowledge of Windows applications with strong skills in Excel and PowerPoint

  • Strong aptitude to serve customer's needs

  • Ability to handle multiple tasks simultaneously in an efficient, organized and decisive manner

  • Ability to learn technical product knowledge and a strong desire for sales acumen

  • Strong interpersonal skills, including the ability to communicate on all levels within internal and external groups

  • Experience in ERP/MRP a plus

  • Knowledge of Salesforce or similar CRM a plus

  • Technical sales experience a plus

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:HoursMinimum Compensation:0.00Maximum Compensation:0.00