Apex Systems Inc Change Management Lead (888518) in Saint Louis, Missouri

Apex Systems is looking for a Change Management Team Lead for the St. Louis area.Qualifiedicandidates please email a Word resume to Caroline at cwright@apexsystems.comLead change control efforts to minimize unplanned downtime on production services, operation teams, and support organization. Provide leadership of the daily operational activities of the Workforce Solutions Change Management teamJob DescriptionESSENTIAL FUNCTIONS:Oversee department workflow and provide guidance to associates on departmental projects/issues.Develop and continuously improve Change Management processes, procedures, and methodologies based upon ITIL principles and SDLC process.Work with technical teams to ensure the Change Management processes are followed and that only authorized changes are implemented.Work directly with the Global Service Management Organization to ensure Workforce Solutionis Change Management requirements are met and influence change when required.Provide recommendations and input to management on existing or new processes and procedures to improve the effectiveness of Change Management.Lead Workforce Solutions Change Advisory Board and ensure the board is authoritative and effective.Ensure Change Advisory Board has appropriate representation from various business verticals and operations teams.Prepare and distribute change agenda for Change Advisory Board meeting,Lead implementation of any new Global Change Management polices changes/updates within Workforce Solutions.Provide required change documentation and evidence collection for audit purposesResponsible for management reports related to process outcomes and KPI reporting on effectiveness of Change Management.Provide guidance and coaching, develop training plans, and answer day-to-day questions for team members.Communicate decisions, priorities and relevant project information to team members.Perform other duties as assigned.KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:Strong knowledge of information technology and Change Management best practices.Self-starter with strong decision making abilities and the ability to develop/coach team members.Proven track record of achieving results through collaboration and teamwork.Ability to effectively communicate with all levels of the organization, clearly expressing ideas and concepts both verbally and in writing to effectively handle sensitive issues.Strong interpersonal skills, including the ability to write items such as reports, business correspondence, and procedure manuals, and to effectively present information and respond to questions from peers or management.Strong prioritization skills and the ability to handle multiple job duties in a fast paced environment.MINIMUM EDUCATION and EXPERIENCE:Bacheloris degree in Information Technology, or a related field, or equivalent combination of education and experience required.5+ years IT experience required.3+ years Change Management or related process experience required.1+ years leadership experience required.Certification in ITIL V3 Foundation preferred.Service Now experience preferredEEO EmployerApex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department atiemployeeservices@apexsystemsinc.comior 844-463-6178.VEVRAA Federal ContractorWe request Priority Protected Veteran and Disabled Referrals for all of our locations within the state.We are an equal opportun