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Willis Towers Watson Carrier Management Associate in Saint Louis, Missouri

We are seeking individuals who are innovative and have a passion for driving improvement. If you are comfortable with problem-solving, collaboration and implementing new ideas, read on!

The Role

As a member of the H&B Carrier Operations Solutions practice you will engage your project management skills and creativity in a variety of client/carrier onboarding activities during the implementation season, and in the development and maintenance of our intellectual capital and tools throughout the year. Based on frequent meetings with carriers, you will walk away with a more thorough understanding of the carriers and the differences in their processes. This role will give you the opportunity to enhance your project management, communication and relationship skills with clients and carriers, the freedom to be creative and an opportunity to develop valuable intellectual capital.


  • Oversee the day-to-day project work with assigned carrier partners, ensuring progress against established milestones, timelines, deliverables and quality standards

  • Manage carrier partner expectations and raise appropriate issues to Carrier Operations leadership

  • Manage client team questions and issues related to carrier partner services

  • Efficiently and effectively troubleshoot and resolve client/carrier issues during onboarding

  • Contribute to the development of new tools, approaches, process improvements and quality standards related to the implementation services specialty practice

  • Your role will be extremely important as you will provide value-added support related to implementation and ongoing work (e.g. annual process improvement initiatives, communicating carrier partner best practices)

The Requirements

  • Well organized and detail-oriented

  • Strong written and verbal communication skills

  • Ability to think creatively and problem solve

  • Strong technical skills in Microsoft office applications, including OneNote, Excel, PowerPoint and SharePoint (TCT)

  • Must obtain State Life & Health Insurance License within 90 days

EOE, including disability/vets (https://cdn-static.findly.com/wp-content/uploads/sites/1240/2020/08/EEO-Policies-for-WTW-Careers-site-2020-1.pdf)