1904labs Business Development Executive (Contact Center Experience) in Saint Louis, Missouri
About Us Interested in working for a human-centered technology company that prides itself on using modern tools and technologies? Want to be surrounded by intensely curious and innovative thinkers who push one another to come up with the best solutions possible? Modeling ourselves after the 1904 World’s Fair, which brought innovation to the region, 1904labs is seeking top talent in St. Louis to bring innovation and creativity to help us continue to grow. We help enterprise organizations turn their digital transformation ideas into reality. Working in a team-based labs model, using our #HCDAgile methodology, we strive to innovatively solve problems while keeping humans at the center. The Role The Business Development Executive (BDE) will focus on building relationships with prospects and converting them to clients. Candidates should be comfortable opening doors with key stakeholders within large enterprise-level organizations. Main duties include researching companies to determine if they are a fit to work with our organization. Research individuals within qualified companies to understand who the buyers and influencers are that would benefit from an engagement with us. Prospecting to buyers and influencers through referrals, networking, social media, and cold calling, to generate meaningful conversations. Partnered with a solution engineer, you will leverage knowledge of 1904labs offerings to demonstrate our value to potential clients and identify areas that we can support them. Once an opportunity has been qualified the BDE will work closely with the buying team from the client as well as internal pursuit team to create innovative, custom solutions that meet the client's requirements. The primary focus of the pursuit is to engage in mutually beneficial agreement. The primary role of the BDE during the pursuit will be to advance the deal by understanding the buying process and ensuring we move to a resolution. Once the sale is complete the BDE will continue to foster relationships, in conjunction with our Delivery team members. Must be energetic, well-spoken, and eager to grow 1904labs as an individual contributor. Responsibilities • Researching companies, prospective buyers and, influencers • Develop qualified leads independently and in conjunction with our marketing team • Creating and maintaining a database of prospective clients and pipeline of opportunities using our CRM software • Design and Execute highly custom prospect campaigns to potential clients • Actively listen to clients needs and to understand their objectives and match those objectives to 1904labs core offerings, when appropriate • Participate in client qualification conversations with the objective to identifying qualified business opportunities within large enterprise-level prospects that align with our core offerings • Partner with our Delivery organization to complete a needs analysis and draft informative proposals, on qualified opportunities. • Work with clients to understand their buying process and timeline, and successfully manage the journey • Experience closing the sales cycle in a timely manner • Negotiating agreement terms and timelines • Collaborating with management on sales goals, planning, and forecasting • Working closely with our internal delivery organization to develop, create and execute a strategic account plan for key clients. Requirements • Must have demonstrated experience selling contact center solutions to C-Level executives • Experience researching companies and target buyers within those to first determine if they are a fit for our services and second develop a prospecting strategy to begin initial conversations. • • Experience cultivating meaningful relationships with Sr. Directors through C-Level executives through conventional and creative mediums (phone, email, social media, local associations, etc) • Experience assisting multiple stakeholders move through the buying journey, creating internal alignment along the way • Experience working with client executives to negotiate the terms of an agreement • A proven ability to bring opportunities to a conclusion, in a timely manner • Excellent written and verbal communication skills; able to demonstrate patience and enthusiasm while communicating with potential clients • Self-motivated and self-directed with the ability to multitask, prioritize, and manage time efficiently • Ability to work independently and as an active member of a team Desired Skills • Bachelor degree or equivalent preferred • Strong computer skills, including Google Suite for Business experience, preferred • Demonstrated ability to sell consulting related technology services to large enterprises Perks • Benefits Program (medical, dental, life insurance, 401(k), professional and personal development, PTO) • Innovation Time - we allow 10% of your time to be devoted to innovation hours. This time can be used to foster individual ideas, personal projects, start up ideas, improve an open source tool or for career advancement and self-education. All during traditional working hours. • Dress Code - we don't have one While we are in the midst of the Covid pandemic our primary work location is our home offices. Once this is behind us, we will return to our normal hybrid model of working from the office and from home. For this reason we still prefer local candidates. While we would prefer local candidates your current location is not the most important factor; please help us understand why you would like to call St. Louis home if you would be relocating.