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Charter Spectrum Business Analyst Customer Ops in Saint Louis, Missouri

JOB SUMMARYless thanbr>The Business Analyst serves as a liaison between the business community and the IT organization and/or vendors in order to provide technical solutions to meet user needs. Possesses expertise in the business units supported as well as an understanding of the IT organization s systems and capabilities. Provides complex analysis services, translating user needs into detailed specifications to allow Information Technology Department to deliver an appropriate solution. Works independently with minimal supervision.less thanbr>MAJOR DUTIES AND RESPONSIBILITIESless thanbr>Actively and consistently support all efforts to simplify and enhance the customer experience.less thanbr>Requirement analysis and defining functional specification documents.less thanbr>Identification of limitations/constraints of AS-IS and TO-BE systems.less thanbr>Interact with Subject Matter Experts SMEs and Stakeholders to understand client business processes and gather business requirementsless thanbr>Translate business requirements to functional specification documents used for code developmentless thanbr>Requirement elicitation through cost benefits analysis, feasibility studies.less thanbr>Assist in business process redesign and documentation as needed for new technology.less thanbr>Develop Business process flow diagrams and UML diagrams.less thanbr>Negotiate agreements and commitments by facilitating communication between business units and IT and/or vendors from initial requirements to final implementation.less thanbr>Prepare documentation for high-level user stories, milestone schedule, deliverables, resource allocation to create and maintain theless thanbr>Project Planless thanbr>High level design review, low level design review and code reviewless thanbr>Experience in developing SQL Queries, Stored Procedures, Functions, Triggers, Views, Cursors, Packagesless thanbr>Generate reports using SQL Server Reporting Services SSRSless thanbr>Coordinate with Development, Architecture, QA, and UX/UI Design teams for project status, documents and statusless thanbr>Performs User Acceptance Testing UAT to ensure system designed as per the client requirementsless thanbr>Assist Project Managers in development of project plans and use associated project planning tools as needed.less thanbr>Daily involvement with the Agile software development life cycle, documenting and working through systems issues as part of a business analysis teamless thanbr>Perform other duties as assigned.less thanbr>REQUIRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Ability to read, write, speak and understand Englishless thanbr> * Working knowledge of cable television operations, processes and billing systemsless thanbr> * Excellent interpersonal skills and ability to present performance feedback effectivelyless thanbr> * Excellent presentation skills with small- to medium-sized groupsless thanbr> * Strong analytical abilityless thanbr> * Ability to work independentlyless thanbr>Educationless thanbr> * Bachelor s degree in business administration, computer science or related fieldless thanbr>Related Work Experienceless thanbr> * Procedural documentation and project implementation experienceless thanbr> * Experience training supervisors in a call center environmentless thanbr>PREFERRED QUALIFICATIONSless thanbr>Skills/Abilities and Knowledgeless thanbr> * Demonstrated project management and leadership abilitiesless thanbr>Related Work Experienceless thanbr> * 5 years of call center/customer care operations management experienceless thanbr>WORKING CONDITIONSless thanbr> * Normal office conditionsless thanbr>The Spectrum brand is powered and innovated by Company . Company reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, ge

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